Hyatt Regency Maui Resort & Spa

Beautiful resort! It was a wonderful place to stay with a family. Our daughter loved the kids pool and slide. We spent the majority of our vacation lounging by the pool.

We loved our stay at this beautiful resort. The location at the end of the beach was perfect for us. It was just the right amount of quiet, but easily walkable to Whalers Village.

Cons: The location is far from the access to central sightseeing areas and foods (fyi def go to: sale Pepe, JJ tacos, and also, make a trip to Paia fish market!). First room upon check-in had false lashes on the bathroom floor and hair on toilet. Rooms are dated ( as expected). Second room change, we were placed by a noise elevator that sounded like a constant on and off boat horn. Regency club was fine for a quick bite for the kids but at the same time, kids have already coughed all over the food. We fed the kids bagels there then walked 10-15 mins on the beach path for Acai bowls (that opened when it wanted to lol). The hotel itself needed greater clean up. There were plastic wrapping in koi ponds, pools, etc. they need to hire more maintenance workers, as you can see the ones already there were already super preoccupied ( hotel maintenance to staff ration was imbalanced). The fitness room was dated and bare boned. There was a guest blasting his speakers at the larger (not kids) pool. The staff didn’t address it until my husband and another hotel guest complained. The staff said he couldn’t do anything about it and finally called security. Then it got confrontational, where the guest didn’t listen to the security, and security had to return. They charged me a towel fee, but i made sure towels were returned every night. The guest service just removed it. So just double check your bill. As a guest of honor, nothing was offered to me. Which is fine but at least the very least put me in a clean room - and away from the elevators. Pros: A pro is the walk to Whalers Village for something to do other than sit by the pool. the JJ’s taco food truck is the BEST THING to eat there. Avoid the meh restaurants. The mermaid swim class for kids was incredible. Sara was so kind and warm to our two kiddies. The housekeeping staff and valet workers are kind. (However, You can see that the volume of guest turnover and kids require more upkeeping and Hyatt regency isn’t staffed appropriately to address needs.) Laundry room was clutch! You can always find a machine. Tho, some were out of service. There’s a robot constantly vacuuming in the lobby carpet area. So that’s maintained well! Overall: I would recommend this hotel if you’re looking for a mid range hotel with a kids pool- and laundry. For me, personally, I’d avoid. Room cleanliness and quietness is super important to me and this hotel was a miss. After 3 days (out of 7), I tried checking out early to move to the fairmount hotel, but Hyatt said I wouldn’t get reimbursed. You win some, you lose some. The kids had a great time!

Our stay at the Hyatt Regency Maui Resort and Spa was absolutely exceptional. From the moment we arrived, the staff made us feel genuinely welcome with warm Hawaiian hospitality and seamless service. The check-in process was easy, and our ocean-view room offered a stunning panorama of the Pacific—perfect for watching the sunset or even spotting a few whales in the distance. Dining was another highlight. The breakfast buffet was plentiful and fresh, and the resort’s restaurants offered delicious, locally inspired dishes. We especially enjoyed the luau on the property—it felt authentic and vibrant, with amazing food, music and entertainment.

Beautiful property with accommodating and friendly staff. Unfortunately we were there during the heavy rains but staff tried to make our stay as comfortable as possible.

We are returning guests. We had a great experience last year and returned again this year. What a difference a year makes. Our biggest issue is with the food on the property. If you get a package through Costco or Travelocity where breakfast is included, you are going to be pissed. They’ve literally cut the breakfast buffet in half, so the wait times are ridiculous. And on top of that they run out of food and don’t replace it. The breakfast buffet is extremely poorly managed, and at $40 per person I’d expect more. If you are gluten free, you are on your own. The food doesn’t get refilled and you are left picking at pieces of bread if you’re lucky. The service is substandard and the food manger should be addressed. We were also without water for about 10 hours one day. Apparently there was a water main break. People were literally pooping in the ocean. I was told that this also happened a few months earlier and that water to the hotel was out for two days. What a joke. There is zero beach at the hotel due to erosion and you can’t access it without walking 1/2 mile down the path. Definitely not worth it. Much better places for the money. Some people may disagree but when you pay for 5 star, you expect 5 star. This is 3 star and struggling. It’s really sad because a year ago things were wonderful. Like I said, what a difference a year makes.

Beautiful, clean, very comfortable and friendly atmosphere. Service was perfect. Anticipated needs of customers. Very proactive.

Clean and modern rooms with great view. Excellent hotel. Only issue was beach acess which was accesible with a little walk.

Wonderful hotel with nice amenities for families. The pools and spas wonderful. I also enjoyed all the available amenities.