Hyatt Regency New Orleans

Always a great experience!. Hyatt Regency has been my go to for many NOLA visits. I highly recommend. Super convenient and always clean.

This hotel has went down since the last time I stayed there. They did not have the room ready that I booked - city view. They offered a $25 upgrade. We took it. It was not a better room. View of the roof, hot in the room, plugs not working, and someone walked into our room. No knock. She said did you call for service. We said no we just got here 5 minutes ago. I did tell her issues we had with the room . She said she would let them know. We did not hear back from anyone. This made us wonder if she was even a staff person. Scary.

Huge hotel, has everything you need inside for a short stay. The room was very clean, and the beds were very comfortable as well. No issues, check-in and check-out were pretty quick, through the app, which worked just fine, highly recommended.

The staff was very friendly and helpful. Everyone from the front desk staff, the lady at the elevator, the concierge. etc. The hotel is conveniently located and accessible to many restaurants and shopping.

Excellent hotel with a lot of amenities. My only issue was that the front desk staff should have been more attentive to my challenges, however, I still give them an excellent review.

The staff were very friendly and helpful with any questions I had. I was directed to my room with a map of the property and informed of restaurant options that were available on the premises.

As a business traveler, I look for consistency, cleanliness, and reliable in-room functionality, and this stay fell short of those expectations. While the lobby and common areas are modern and well designed, the guest room experience did not match that standard. The room had multiple cleanliness issues, including visible dust, hair in the bathroom, and leftover items on the floor, which raised concerns about overall housekeeping quality. There were also large dust clumps on the air vent, which would be especially problematic for guests with allergies. Additionally, key business friendly features like Google Cast were not working, limiting the ability to easily connect and work from the room. The bathroom layout was also a challenge. The space is extremely tight, with the shower, toilet, and door interfering with each other, making it difficult to enter and exit comfortably. A different door design, such as a pocket door, would significantly improve functionality. I was moved to a second room the following day, however the condition was not improved, indicating a broader consistency issue across rooms. I also observed a mouse in the restaurant area, which is particularly concerning from a cleanliness and professionalism standpoint. For business travelers, reliability and a clean, well maintained environment are essential. While the location and common areas are strong, the room quality, cleanliness, and functionality need significant improvement to meet expectations for a property of this level.

The location of the hotel made it easy to experience the city’s vibrant attractions. While the convention center was impressive, I felt the guest rooms could use updating to better match the modern vibe of the property. Refreshing the rooms would make the overall guest experience even more enjoyable.

The water cut-off mid-shower while I was on my cycle, so ladies beware. I called the front desk multiple times and they were dismissive and rude and I had to wait over an hour for the water to come back on so I ended up missing one of my meetings. The water was also brown when it came back on...I booked a king sized bed months in advance, yet upon arrival I was informed that I had to stay in a room with double beds, which I didn't mind too much but that shows just how disorganized they are. Room service delivered the wrong food and their system kept shutting down so I had to call multiple times to try to put the order in with them, and this happened every day of my 4-day stay.