Grand Hyatt Seoul

Sana from the spa was amazing! She was so friendly and thoughtful. I was able to thoroughly enjoy the massage. All the other staff members were also very friendly and helpful. The tomato salad was so beautifully presented and absolutely delicious!

Very calm and peaceful place I really liked massage

Hotel is located near 2 bus stops. Subway station is about 15-20min walk. Hiking distance to N. Seoul Tower, it took us about 45mins going up and about 35 mins going down.

I had the hydro facial at the spa and it was amazing! Itzel did my facial and it was truly such a relaxing experience. My skin feels so hydrated.

Got a muscle release one, Jasmine is the best!

Amazing experience! If you traveled to Korea with a long flight, this is the place where you should go!! Lia and Sana was our masseuses and they did the work on spot!

I almost had a complete experience at Grand Hyatt Seoul during my recent trip. I was really looking forward to relaxing here with my family after my first visit more than a year ago. Most things were perfect, except that they closed almost all outdoor areas even though the weather had become much warmer. The outdoor spaces with panoramic views of Seoul and the gardens of Grand Hyatt were one of the main reasons I used to love this place. Another factor that ruined my entire experience was the female receptionist who checked me in. I checked in at 12:30 PM, on April 8th, room 1451, and I was utterly confused by her attitude. She seemed upset about something, behaving curtly and rudely, making me feel like I was checking in at a train station rather than a top 5-star hotel in Seoul. After finishing the check-in, she didn’t even offer to help with my luggage (a very basic service at a 5-star hotel), even though she knew I was traveling with my wife and 1-year-old daughter, with bulky luggage like a stroller and large suitcases. A little later, a Korean male receptionist nearby noticed and helped me carry the luggage to my room, while she just stood there pretending to be busy, without a single word of welcome, thanks, or wishing me a pleasant stay. Absolutely terrible! I truly appreciate all the other staff here. The overall experience wasn’t too bad, breakfast wasn’t really outstanding, but the location was excellent and the scenery beautiful. With all of that, I would have returned on my next business trip, but because of the awful check-in experience, I will never come back and will not recommend this place to anyone