InterContinental Mark Hopkins San Francisco by IHG

This hotel is suboptimal and isn’t worth the money. There is no coffee or tea in the room. There is no fridge. WIFI just about works, the rooms are dated. The hotel itself self is tired and needs to a lot of work to bring up to date. If you think you are booking a luxury hotel or at least something of an equivalent beware this hotel isn’t it. Also, be advised that there is a destination tax in which you get the smallest bottle of water I ever seen. WIFI and 10 dollars of a breakfast should you wish to dine in the hotel, whole thing is a joke!! In summary extremely disappointed.

The location is very central and in a scenic & safe part of town. The views from Top of the Mark is fabulous! We could easily walk to various areas to explore.

There is hardly any extras in the room - a little note to state "call room service if you need anything" Would be nice to have the basic toiletries and slippers already in the room. Also no coffee or tea facilities in the room.

This was hands-down the most disappointing experience I've ever had in a supposed 5-star luxury hotel. I paid a premium price for a Junior Suite. When booking, I explicitly selected and ticked the filters for “away from elevator” and “quiet room.” The system let me proceed, confirmed the Junior Suite, and gave no warning that my requests couldn't be met. The room I ended up in was directly next to the elevator shaft — the headboard was literally against the wall with the elevators behind it. The squeaking and constant whooshing/dinging noises were unbearable. I went to speak to manager, repeated the request for a quiet room. She told me ALL Junior Suites are attached to the elevators — no exceptions. The only option was a downgrade to a much lower-category standard room. I had no real choice but to accept it, even though I'd paid extra for the suite. For $700 in a luxury property, this is completely unacceptable. Other major issues during the stay: No housekeeping at all for two full days — the room wasn't cleaned once. Minibar locked the entire time — no one came to unlock it, no explanation, nothing. Received a downgraded room instead of the Junior Suite I paid for. Zero compensation, apology, upgrade, free breakfast, drink voucher — nothing except a late check-out on the last day (which I didn't even need). Paying luxury rates and getting: wrong room type, intolerable elevator noise (despite my clear requests at booking and check-in), no cleaning for 2 days, locked minibar... this is a fundamental failure on every level. I will never stay here again and I strongly advise others to avoid this property if you value sleep, basic service, or getting what you paid for. Especially beware if requesting quiet rooms or higher categories — they seem unable to deliver.

The InterContinental Mark Hopkins is one of those hotels that feels tied to the history of San Francisco the moment you walk in. Perched on Nob Hill, it has that classic grand-hotel presence that makes a stay feel a little more memorable than the average downtown property. The location is excellent for exploring the city, and there’s a timeless elegance here that still comes through even in a modern travel world. Of course, having Top of the Mark upstairs doesn’t hurt either. A few of us from The Green Cross always appreciate places in San Francisco that still feel iconic without losing their character, and this is definitely one of them. A really solid choice if you want an old-school SF hotel experience.

location

The location was 8th floor, nice city view. The bed was very comfortable, loved the pillows too! Staff was very nice!

There was no tea kettle to heat water in, or any kind of coffee pot, love having some kind of coffee in the room, example a tea kettle to heat water in for instant coffee or tea.

Classic San Francisco elegance - it isn’t cheap, but it’s real.

Nothing really, it’s in the middle of SF, but that’s why you went there.

The experience fell materially below the standard advertised and expected from a property of your reputation and pricing. Within a 24-hour period, I was required to move rooms three times due to ongoing issues that should have been identified and resolved prior to guest arrival. Most critically, the Wi-Fi and mobile signal in the rooms were effectively unusable. As a business guest, reliable connectivity is not optional — it is essential. Because my phone could not connect and I was unable to take calls or respond to clients. This is a direct consequence of the hotel’s failure to provide functioning connectivity. Additionally: The first room was not of the advertised standard and had visible damage. The second room had a blocked bath drain, rendering the bathroom facilities unusable. The third room had a broken window that would not close so the noise from the street kept me up - when reported nothing was done despite constant reminders. The repeated room moves caused significant disruption, loss of working time, and unnecessary stress. These are not minor inconveniences. They represent a systemic failure in room quality control and guest service. At this level of hotel, I expect operational competence, accurate representation of rooms, and reliable infrastructure — particularly for business travellers. I was asked to escalate to the client services director who ignored my email.