Comfort Inn St Louis - Westport Event Center

Will not stay again. Disgusting. Carpet and floors were very dirty. Ceiling tiles fell in front lobby from water leak. Furnishings were very worn. Smelled musty. Room had other people's belongings when we arrived. So unsure if room had even been cleaned. There were ants in our room. Not just one but a while colony. Not sure how bad the infestation has to be for them to he all the way up on the 3rd floor. Walls were falling apart, curtains had mild on them.

Easy access, clean rooms, super friendly staff. The pool and area was clean and well maintained.

I went in to get items i noticed i had left and nothing was found. I sleep with my purse and woke up to my purse knocked off the bed on the floor and noticed i had a credit card and vape missing out of my purse. Later i noticed i had left my straightner and they still say they dont have anything left behind. I have managed a hotel before and thats so wrong and then for the rest of staff to go along with it is terrible. That is theft, but id rather take a loss for somones criminal record not to rack up.

Property needs updates and better staff

The property cleanliness wasn't the best. Carpets were dirty and had an odor. Wifi didn't work the last few days of my stay. Housekeeping was lazy and skipped over cleaning my room several times. Had to ask for clean towels, tissue, and trash liners everyday.

We booked our stay at the Comfort Inn St. Louis - Westport through Expeida for a business class room with 2 Qu. beds. Instead, we found full sized beds, not adequate for our 4 person family including siblings each over 6' tall. It was also right next to the elevators and stairwell, so we heard dings and door slamming all night. I discussed the bed problem with the front desk, but was told was that the hotel was full up, so no option to move to a room as was reserved. The issue was either a bait and switch by Comfort Inn signaling to Expedia that such a room was available to reserve but switching to the worst room in the building, or Expedia's system is inadequately connected to the available inventory and only makes reservations of any room rather than the one advertised and paid for. Expedia only provided a $20 system credit for our troubles. Also, the hotel smells like people, which sounds odd considering that's what it's there for, but it's from poor air filtration and poor cleanliness and housekeeping through the common areas of the hotel. And regarding cleanliness, the room surfaces may have been cleaned, but the carpet was disgusting and there was hair in the bathroom floor corners and hanging off the vanity. Also, the room had no 'business' aspect of the room at all such as a desk and desk chair, only a small table with worn out dining chairs not useful for being able to do any work if needed. Overall the worst hotel stay we've had for such a popular hotel brand.

Ants every where, on TV stand and on the bed.

Plently of dining options close by. Parking was easy. Staff was nice, friendly and helpful. Would stay here again.