Sheraton Chapel Hill Hotel

Really great experience and my favorite so far in Chapel Hill all around. My seatmate on a recent flight recommended it, and he's right on target. Great club lounge, amenities, modern, great rooms...and the staff is awesome. Ramona, Antoniqua, and others have made the stay great. Gym is really nice too.

Great three days at this hotel with my husband and our teenage son. They treated us like royalty from check-in to check-out. Our room had two queen beds. the room was clean, the beds very comfortable and it was quiet. Had some minor issues that I reported to the front desk and they were fixed by the time we returned that day. Their pool was the best I have seen, clean and 3'-5'-8' depth. They opened the pool at 9 am and with it being a business hotel too, I would think a 7 am opening would be more appropriate. Their fitness center was open 24 hrs and my son said it was great. The bar was okay, a little pricey but the bartender changed the channel to baseball so we will give it thumbs up. To sum it up, wished we had stayed there the whole vacation.

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Ramona and Xandria at the reception were exceptional! We felt more than welcome when we arrived, exhausted after a long day.

The sheraton Chapel Hill Hotel is a nice, clean hotel. However, the rooms are very small and the food choices are limited. It is located not too far from UNC Chapel Hill, which opens up food options, but I did not find the the hotel food that good. The staff is nice and helpful.

Bedbugs!! I just got back from a trip to Chapel Hill. I stayed 2 nights at the Sheraton in Room 308 and was bitten all over my back and arms by bedbugs. I noticed a small bug on my bed the first night and didn’t think much of it because, well…. It’s North Carolina in summer, so I just flicked it off. After the second night however, I’ve now got a row of bites on my right back, several on my left back, and numerous on my arms. I called the front desk to let them know. The receptionist was very kind and attentive and even asked me if I wanted anything so they could make up for it. I told her no, and that I just wanted to make them aware so they could remedy the problem. She told me she would have her manager reach out to me. He/she did not reach out, which is disappointing to say the least. The rooms are nice, the hotel is in a good location, but nobody really cares about those things if they’re going to be gnawed on all night by bedbugs. My trip literally consisted of airport, hotel, university, restaurant, hotel. I spent no time outside except to traverse to and from my rental car. I’ve since sanitized everything in my luggage to make sure the problem didn’t make its way into my own home. Management should have at least followed up with a call. Will not stay again.

Thsi prperty had a face lift. The rooms were noisy the ac units are so loud its like being behind an airplane. Some of the staff was new the term we can use this a a learni g experience should not be said to guests. They new acting manager never addressed my issues until i looked to speak directly to her. The lounge was infested with flies. In the food as well. The lounge freee starbuck machine that was supposed to be availability 24/7 was broken. The main area starbucks concession is only open until 2pm and the staff isnt transparent that as a club level guest yiu are entiiled to free drinks. The best part of the hotel was the gym. That was done really well and well maintained. In all fairness the hotel did issue me a credit for the poor service and inadequate conditions. But definitely not worth the money for the conditions. I spent some time in the lobby. Lostening to other guests many had the same complaints. Sheraton you could do so much better.

bar

Love their renovations , layout is perfect , convenient , front desk staff were beyond helpful , rooms comfortable with many outlets for electronics , bathroom and shower very nice with lighted mirror , cheerful welcoming decor ,

Great property, friendly staff, easy check in process, clean rooms. We enjoyed the breakfast and appetizer upgrade. Food was good. Also enjoyed the pool with a deep end.