Comfort Suites West Jacksonville

It was quiet, clean that a lot of traffic is not a lot of people standing around

Everything was to our satisfaction

It was just generally a mess and things were broken in the room. The floors felt sandy even after housekeeping came. The area is a heavy traffic area and almost impossible to navigate.

For the pool, had to access the parking lot, then pass by the employee smoke break area. The breakfast only had one type of juice and only had apples, no other fruit. Would like to have had yogurt or some other breakfast item available. The bed was too hard for my comfort. Positive was the room was spacious, quiet, and the window had a blackout curtain.

Customer service was excellent but the property keep (etc)up and needs a facelift

👍

Location and front desk staff was very nice and helpful

The breakfast was horrible, and the pool was the size of a hot tub and under the stairs. It was probably the worst pool I’ve had at a hotel.

The hotel is one step from a rent by the hour place. A guy followed me to my room, there was a creepy guy in the lobby, the elevator feels like it's going to break and the hallway reeked of weed. Overall, it was a terrifying experience.