Grand Royal Hotel O'Hare - Chicago

It has not been a Holiday Inn for a year according to the front desk agent. The pool is closed, breakfast is a muffin and coffee, wifi is unusable. Why is it listed as a Holiday Inn? Are there no consequences for misrepresentation in this country anymore?

We were put up here by American after a delayed flight. The American agent thought we were getting the Holiday Inn O'Hare. The phone number provided got me to the front desk who indicated they were the Holiday Inn. A mini van running once an hour was their "shuttle" The van had a sign on the side window stating Holiday Inn. This motel is NOT a Holiday Inn and is 6 miles from the airport. It is now the Grand Royal Hotel. The place is run down and dirty. The A/C in our room was very loud and did not work well. There was no breakfast. I would not stay here again.

Based on room rate, quality of room was more than adequate. Check-in andcheck-out process very smooth and simple. Staff was very professional and friendly.

I am still waiting on my refund as I was never checked in

The fridge was broken and all our food went to waste

The airport shuttle was impossible to find as it was not labeled Grand Royal. I called the desk from the airport 9 times! No one answered. I took an Uber instead. The front desk person was frazzled. He gave me a room that was not yet cleaned. Housekeeping was nearby and very helpful. They told the front desk person to move me to a room they just cleaned. They let me in.

Very dirty and runned down.

Good b in most area's

One of the worst experiences I’ve ever had. If you’re looking for a cheap place to stay for the night, the savings is not worth it. The whole place feels abandoned: the bar is shuttered, the pool is empty, the elevator barely works, the carpet is peeling off the floor, the rooms stink—everything is falling apart. American Airlines booked my wife and myself a room here, as our flight was delayed, and we waited over an hour before the hotel shuttle picked us up. Receptionist didn’t answer our phone calls either. Save yourself the trouble.

This is the worst hotel I have ever stayed at stuff is very rude smoking Hotel is in a horrible spot about 10 miles away from the airport. The service is terrible. They keep telling you that the transfer is coming and after one and a half hour stay there the phone desk lady keep disconnecting the call on you when you’re calling them back for the transfer the morning transfer is also terrible. They don’t tell the night before that you have to sign up. It’s only seven people can fix It. The rooms are dated the hotel smells lots of smoking from the staff and it’s a terrible location. I would not recommend this to stay at all and also for the holiday change. Front desk agent was rude unhelpful and cant believe she disconnects the phone on you. Horrible