Best Western Plus Waterville Grand Hotel

It was a respectable place, clean and quiet.

My bathroom had a weird smell to it.

Location is fabulous. Within a short drive or walk from some restaurants and shopping. The breakfast is great! O’Brians has good service and has hearty food. The room was comfortably sized.

Our refrigerator was not cleaned well. There was a bottle of lemonade left in it that we threw away and there was an odd smell in it. The elevator smelled odd as well as the area by door 3. Almost a cannabis smell but there was no one around to have been responsible for the smell. Just odd.

Easy access from the interstate. Staff were pleasant and the restaurant food was great. The room was clean and well stocked with toiletries and clean towels.

The lobby was not clearly marked, had to walk around the property to finally find it. The pillows were not very firm and the mattress was too firm, woke up with a back ache. The tub faucet dripped all night.

I did not enjoy my stay Or the service on Friday and Saturday night and hospitality was horrible

Better hospitality better communication At the service desk they claim that they were busy, but they were not busy. It was because of the color of my skin that I received the treatments that I received

Great location Rooms were clean Staff was efficient Breakfast was made to order and hot

Back parking areas were a bit sketchy We moved to front lot

Close to where we needed to be

No hot water at 6:30 am, staff said booker was off and they restarted it. I had to be at a conference at 8am and we did not get forester until 7:45 am.

Great location, east access the interstate and shopping

Cold in the elevator