Ramada Plaza by Wyndham Charlotte South End Airport

Bad customer service .not welcoming at all cold booded

door does not open - 2 times. Dirty, I booked hotel with breakfast, and there was no breakfast except a below sub standard coffee. Staff were rude.

Hi, my Neice read the reviews and ended up choosing a different hotel after it already paid for this one. She thought that it was unsafe.

Scam. I rented in Ramada Plaza hotel and they gave me a room in another hotel, that the quality was really worse. They didn’t have breakfast, later check out neither. They don’t give you solutions. Bad, super bad!

An old facility without any recent updates. Absolutely no frills. I had no maid service during my 3 night stay, despite asking for it. Room key had to be reprogrammed 3 times. One morning, no one was working at front desk. I was told only one person was working in the whole two hotel complex. I won't stay here again.

The stay was nice the bathroom had mold on the ceiling. For the most part it was clean however the washcloth had black on it like it had been used on makeup.

The telephone in the room did not work, and the bedside lamp did not work either. I checked, both were plugged in. Found a cockroach in the bathroom running around, had to send it on to little cockroach heaven. After the Cockroach was found, took both mattresses off of the bed and checked every nook and cranny for bed bugs, and found none. The lady at check-in was very nice. The bed was extremely comfortable.

Overall, it was an ok stay. Especially considering the cost. But, the morning we got there we wanted an early check in. We were told we needed to wait for the manager, for an hour. We waited, and after the hour she was additionally 40 minutes late to work. We asked the manager for an early check in and she told us to wait and have a seat. She proceeded to do random tasks, such as refilling cups, for another hour. And only then gave us an early check in. It was…. Bizarre and truly unacceptable.

Out of all m my 10 years of using hotels.com, this place was by far the absolute worst. It was so dirty, rusted, modly, dusty, and the bed sheets were dirty. This establishment should be shut down immediately. Guest services was not responsive when i asked for extra pillows. It was beyond neglectful and gross

I didn’t like anything about the property or room