Beach House Resort Hilton Head Island

The rooms were so dirty, mold and rust in the restroom and the air conditioning unit. The odor is so strong and there are no windows to open to let in the ocean air.

Location is perfect, pool is heavenly and staff were mostly great, bands at the tiki hut were pretty great, guy working at the pool everyday was so so friendly and always really helpful, loved the little smoothie/breakfast place by the pool.

Our room wasn’t cleaned properly, super overpriced for a room that felt very dated/not renovated like in the pictures, not having a balcony to dry towels and swim stuff totally blowed, tiki hut was overrated, they didn’t light the fire pits by the stage at all, staff at the front porch and tiki restaurants were kind of rude and not friendly. Biggest let down was that this property never really felt family friendly or accommodating to families and small children.

Loved the location of the property . Next to the beach, great pool , live music. The staff there is amazing for sure. Very clean .

We paid or a premium room. But we were by the elevator and the ice machine so not sure what premium means but the noise reduction could have been better. I didnt care for how late the check in is..limits use of the facilities and beach if your only there one night.

Location. The Porch breakfast are delicious. The beds were comfortable

Tiki Bar and Pool

The pool and beach access were the highlight of the stay. The location is perfect, with shops and restaurants in walking distance.

The rooms appear clean but are simply dingy and dirty. They could use a deep clean. Hallways are dark and again dingy. I can see how over crowding at the pool occurs. And witnessed people leave towels or personal items on chairs and left for hours. The hotel does have a 30 mins policy although I did not see it enforced.

The facilities were incredible, dining and pool options along with access to the beach and the Tiki Room

Our room was just okay, view was of the parking lot which really took away from the overall feel. Bathtub was old and in need of a refresh

Kiki and Amoy at front desk. Larry at the pool. Very friendly and customer service oriented.

1. Paid to upgrade to partial oceanfront room on one of my 3 rooms. My room was 2 doors down from sons and was exact room with exact view. Kiki corrected that but others are being scammed. If on otherside of elevator maybe could see but I was only 2 doors closer with same view on landslide of elevator. 2. Have been coming here for 15 years. Not sure if I will return. Cost was very expensive for value. Pool area disgusting. Water was cloudy and greasy. Sat out every morning and only saw the pool sides brushed and chemicals dumped. Was there 4 mornings and never saw a pool vacuu. Go in the pool. Was there at 0645 evdry morning. Pool deck never sprayed. Bugs were horrendous. Ants were crazy. Food droppings and grease from days prior remained on deck. 3. For a 35 dollar resort fee, nothing to do after 10pm. No lounge area , nothing! People are on vacation. Should be plenty to be able to provide that still protects noise ordinance. 4. Room tab is bad idea. Wait staff kept switching and closing my tab automatically adding 20%. Had family of seven and staff brought out lunch one time so a 10 min job and received an almost 50 dollar tip. I am a nurse, rethinking my career after this happened to me several times. 70 cent tip to hand me a coffee I make myself! Finally stopped using room tab wich should be another convenience but I didn't trust it.