Baymont Inn & Suites Grand Rapids Near Downtown

Sink and toilet broken. No telephone in room for emergencies. Filthy. Stinky.

Someone reached out once after i wrote a review and i was not able to grab the call so i called them back hrs later and the oerson had already left and person that did answer phone said the oerson would call me the next day. No one gave me a call concerning my issue.

I made the reservation and it was supposed been in Grand Rapids OHIO and somehow it got switched to GRAND RAPIDS MI, I called the same date to try to fix it, but they would not give my money and help me fix the mistake!!!! I would have thought that with it being the same chain they would have worked with me, but i guess not!!!

The bathroom needs a serious remodel job. The place is pretty run down. Eggs and sausage would have been nice to have for breakfast instead of stale bagels. The orange juice was good though.

Doesnt have a hot tub anymore. Main reason we chose this property. The toilet seat was about to fall off. I went back downstairs and asked for towels and they didn't want to give them to me. We only had two in the room and the swimming pool didn't have any. I also asked for a blanket for my kids and was told that they couldn't give those out. I won't be staying at this property again and don't recommend it to anyone else

The toilet had old urine and hair on it. The area is very unsafe as well

This place is not near downtown at all. It is way out on the outskirts and in a very sketchy neighborhood. There was mold on the ceiling above the shower and there were people passing out on the side walks outside. Barely a breakfast bar.. donut holes don’t count. Do not recommend.

No balcony no gym was locked staff was good. No hot food.

We called ahead speficially to ask about the hot tub and pool listed among the amenities and were told specifically that was they were both working. We found the area the tub had been filled in with cement, and the pool was unheated. Balcony consisted of a tiny, fenced in first floor area adjoining the parking lot. The fence was more than head high and precluded any view (again, of the parking lot). Given the neighborhood and adjoining businesses, and group of gentlemen who spent the evenjng hanging out around the parking lot entrance, the extra high fence was probably a blessing in disguise. The screen door to the balcony was in the same general poor repair as most of the rest of the hotel. We wanted to be able to air the room out as it smelled like a combination of smoke and dog, and the dilapidated air conditioner only made the smell worse. The tub had stains and there was no fan in the bathroom. There were amenities such as a minifridge, microwave, tv and coffee maker, but there werent enough outlets to have them all plugged in simultaneously, so be prepared to pull out furniture. The bed seemed clean enough, sheets were soft, no complaints there. We got what we paid for, I suppose. My car was still there and we got a good nights sleep. Next time I would definately pay a little more to feel safer. The staff was fine, we didnt have to go hunting for them and the transactions went normally. Breakfast was meager but existed. Wouldnt go back. Wouldnt take family.

People were always hanging out in front of the building or in the parking lot. The garbage can outside was overflowing with trash on the ground. The hotel advertised a jacuzzi and have a picture on their page but it was cemented over. The hallways smelled musty and the room with the pool was worse. There was mold on ceiling above the tub in the room. The tub looked dirty and the water pressure was very light. When we put a towel on the ground to shower, it turned yellow when it got wet so something was on the floor.