Fairfield by Marriott Inn & Suites Matteson Chicago

Did not have any breakfast ready at time they said they would. I paid for a breakfast I didn’t get

Good

We like the Restaurant. We did not like: the long walk from the front desk to the elevator; the security door on the first floor by the parking, is NEVER secured; room coffee machines dont work, neither do the phones or the hair dryers. In addition, there is a great pool area, but it is dry! Sad hotel it is becoming

Tv's are out dated couldn't connect roku and the smell of mildew in the bathroom area

Ok

Great friendly people clean rooms and great service

First off I have to point out that the location IS under renovation so some messy is expected. The staff at the desk was very cooperative, and the maid staff were very friendly. Having said that the first room they gave us didn't have a working fridge, nor AC, nor TV. Second room was not king size, and had an overwhelming smell of Thai food. Third room was perfect. Really enjoyed the hardwood floors...

Overpriced for starters. Doors aren’t secure, so anyone can walk into the building, day or night. Bar Louie staff were rancid. Coffee maker in room didn’t work, front desk staff couldn’t have cared less. This hotel is old, run down, and needs a major leadership overhaul. Highly do not recommend!

The staff must have given someone keys to my room at 0100 because while i had the safety locks off, waiting for pizza, someone used a key and just walked into my room. Not cool. The front desk didn't even question my account of the event and immediately offered up a discount. She knew she messed up.

I’ve never been to hotel that didn’t provide complimentary coffee in the lobby.