Fairfield by Marriott Inn & Suites Matteson Chicago

I wish I could rate this place a negative 1. I had a reservation for Saturday, 8/24. When we arrived to the property at approximately 10 pm, they had given our room away. No explanation, just a flimsy sorry. So, instead of being able to get some rest, I had to take the 2 1/2 hours drive back home. What is the point of a reservation if you're not you're not going to hold the room?So disappointed in Holiday Inn Express Matteson. You guys have to do better!

NO HOUSEKEEPING SERVICES. NO CLEAN BATH TOWELS. NO WIFI.

Renovation not totally complete. Carpet cleaner smell filled the hallways.

1) Hotel room had no hot water 2) towels were too small for bathing and were too rough

Very poor experience. The hotel is incredibly old, carpets in the room are so dirty, hallways full of dust and paint in the floors. Overall, needs a lot of cleaning and renewing. The fire alarm went off at 8:00 am -accidentally- and no one explained to us what was happening.

Good overnight stay, comfortable, clean

Really good

Hotel was perfect location for concert location. Clean, friendly staff, easy access to highway

We came in late. The front desk staff was wonderful. The bar looked fun, as the music was loud and folks were partying. That was all good. But the first room we were given didn’t work because our keys wouldn’t open the lock. The second room we were given didn’t work because the toilet would not flush. The third room we were given the air conditioner unit was off the wall and on the floor. It took four tries to get a room with a lock, a toilet, and an air conditioner. The carpet was questionable. The linens were clean but threadbare. I can’t believe this hotel has kept the Holiday Inn name. It was unlike any other I’ve stayed in.

My 1st room the bed was horrible /especially the appearance..phone didn't work. 2nd room the drapes were hanging on one side,the furniture /chair had multiple stains smh