Fairfield by Marriott Inn & Suites Matteson Chicago

Beds were very firm, soft pillows. Great water pressure. Hand soap dispenser was empty. Towel wasnt clean. Didnt look like floor had been vacuumed, floor was dirty and had to hold handle down for toilet to flush completely. Property was under construction. I didnt care for a "club" in the lobby which required a strong police presence and was very noisy

The hotel & rooms were disgusting. Thought it might just be our room but we were with a group & everyone’s rooms were gross

Hotel seems like it basically shut down with covid and never came back. Elevator and hallways were filthy from construction. Little things like buttons for the elevator with broken covers. Missing a regular coffee pod in the room, didnt end up mattering because in the morning i found the coffee maker didnt work anyway. Sink took nearly 5 full minutes to get warm water. Shower took even longer because it took me a bit to figure out the pipes were hooked up backwards and had to set to cold then wait. Bar louie downstairs turns into a night club after dark, people milling around parking lot/lobby and very loud.

The room was clean, but very outdated could use some much-needed updates. The furniture was old and worn. The bed was comfortable.

Close to expressway , room outdated left early

Front desk person working was great. Initially my tv volume didn't work, and the phone didn't work. Had to use my cell to call the Front desk.

Location is great

Everything was beyond substandard!

Wished the pool had been open. We had to make 3 trips to the desk because the room key stopped working even keeping it away from phones and other keys/cards. The batteries in the remote were dead and the staff struggled to find new ones. We had to visit 3 different floors to find a working ice machine. One of the pillow cases on the bed had blood stains on it. The only good things were the location and the convenience of a restaurant on site.

It was under renovation and they started banging from 7am to 4pm or 5pm even Saturday and I want to be reimbursed