Key Inn Roseville

First of all the lady at the front desk on the night shift was rude and tried to make us remove our service dog from the property. The outlets in our room had such low power flow that we were unable to keep a charge on our cellular devices. The hallway stunk of feces and rotten sewage. Late at night we started to feel water droplets falling on us. The ceiling had a large amount of water leaking through it. The carpet was soaked and there were electronics (tv, air conditioner,ECT) right underneath the leak. We complained to front desk about this safety hazard and were told there was nothing they could do. Also refused to switch our room for us. No refund???? Ridiculous! I could see if we were at fault for wanting to cancel but to be forced to pay for a death trap is crazy. I work hard for my money and I don't appreciate the fact that I basically threw my money away last night. It will be a long time before I use hotels.com again and it will be never that I stay at Key Inn!!!

The staff at check in was really friendly and helpful and knew about the whole area. I don’t like one down it is inside. It’s very old and moldy.

Dirty common areas. the breakfast was a joke. Clean room. major renovation needed

Deposit to high

very old facility, run down, not always staffed front desk, only one towel in room, no blow dryer, limited outlets.....good thing was fair price

For the price of is what you pay for

Staff was very friendly and accommodating. There was always someone behind the front desk and house keeping was very friendly and available to assist me with any request. The maintenance workers were very responsive and knowledgeable and the customer service was exceptional. I was always met with a smile and never felt like my needs were unimportant. All of my requests weather it was about my room or parking or payment options were always met in a professional way. I would recommend that anyone that is needing a quality retreat for a great price to stay here at the newly renovated Key Inn of Roseville.

Did not even had spoons for cereal!!!