Grand Bay Hotel San Francisco

STAY AWAY FROM THIS PLACE! I have never been treated so poorly in my life. I’ve been staying at this hotel for over 10 years, and I’ve never experienced such disrespectful, mocking, and unpleasant treatment before. The Grand Bay has always been a reference for me. I come to the Bay Area often and always stay here. I’ve recommended it to many people and have brought many guests over the years. But on this particular day (October 21), I brought a group of 30 people, and the man at the front desk (who had no badge or any form of identification) was completely rude and refused to release one of the rooms due to a mistake in their system — even though the room was already 100% paid for! We had to uncomfortably fit four people into one room. It was the most embarrassing situation I’ve ever experienced, and I never imagined something like this could happen at this hotel. I’m not sure if management has changed, but STAY AWAY FROM THIS PLACE!

I have stayed here before, but this was the first time since it joined Marriott. The restaurant staff, especially at breakfast, were so kind and attentive. They made a great hotel stay amazing!

Central location Quiet Comfortable bed Nice gym

Not enough luggage carts $30 to park in unsecured parking garage with lots of theft warning signs Resort fee for an unheated pool Cornhoke games with no sacks

Das Personal ist nicht in der Lage, eine korrekte Rechnung auszustellen. Auch auf mehrfache Aufforderung per Mail kommt entweder gar keine Antwort oder erneut die falsche Rechnung mit meiner Privatadresse, obwohl ich immer wieder daraauf hingewiesen habe, dass ich geschäftlich unterwegs bin und aus diesem Grund die Anschrift meiner Firma auf der Rechnung benötige. Sehr schlechter Service

It was our 50th year high school reunion. Stayed at the Grand,where reunion was held. Very clean rooms with great service. Restaurant had excellant chicken wings and crispy Brussel Sprouts,delicious cheesecake and Creme Burlee was gourmet!! Our waiter Benny Nataki Miguel was anazing!! He deserves a 10 star rating for his service!! Highly recommend the Grand if you are in that area. Nice sidewalk area for strolling or bike riding,if you have one.

Todo

No Aplica

I travel here with my wife for art shows in the Bay Area. I love this hotel, because it is also a romantic getaway for us at the same time. Everyone there is welcoming. The bartenders take good care of us, and we eat there almost every night. JC Riveras was awesome ! Michael, Jose, Nathan, and Trae literally have become our family. The manager Kristen is phenomenal as well. This hotel is something we look forward to EVERY year. Especially in this time of people not appreciating your patronage. Highly recommend. Also a great pool area, and beautiful surroundings to walk around with a bay on the backside of the hotel.

This is the worst hotel staff I have ever encountered. I stayed September 8-10 2025 for a business trip. I noticed later in the week that they had invoiced me for 2 dinners at their restaurant, for a total of $95.13. At first, not a big deal. Gave them a call and some lady was nice enough to help me, admitted that they made a mistake, and processed a refund. It was fine, mistakes happen, and I got my money back. September 16th - I noticed they charged me AGAIN, for the same two meals. This time, I’m annoyed. Someone was being careless or their internal system is flawed. If I wasn’t looking at my bank statement I would have never noticed the charge. They didn’t send me a paper trail this time, for this new charge. So I called, talked to what sounded like a young kid who put me on hold for a bit just to come back to say “yeah I’m not really sure what’s going on, I can give you a refund though”… and at this point, I said “no I’d like to talk to a manger to remove my card from the hotel and get a better answer as to why and how this mistake was made”. He said he would have his manager call immediately, and that she would be there in a few minutes. The whole day goes by, no call. So I call at 4:30 and get put on hold for a while. Then the line hangs up, ha! Call back again and speak to this lady that was rushed, just wanted me to get off the phone, was cutting me off, said they already gave me a refund and that the manager actually wasn’t in today, and then asked me to explain the situation AGAIN. To which I asked her to just have a manager or supervisor talk to me rather than her. Shift supervisor picks up, I recognized her voice, she was the original person that helped me. She was so much more empathetic, patient, listened to what I had to say and expressed that it was a mistake. I let her know I appreciated her time and help, and asked for the manager or director of operations to give me a call the next day, when they were in. No one ever called. Being incorrectly charged once is rare in my experience, being incorrectly charged twice - the management team then owes me an apology and solution for removing my card from their system. Staff needs extensive training on how to give customers adequate attention and answers or escalate the matter and follow through (basic customer service??). Guests/customers need to know that they should monitor their charges and invoices from this hotel.