Grand Bay Hotel San Francisco

I’ve stayed at GrandBay over 25 times, and while not everything has been perfect on every visit, one thing has always been consistent: Elaine at the front desk. She’s exceptionally savvy, with a true customer-first mindset. From check-in to departure, Elaine ensures my stay is smooth and enjoyable. As the host of a large group attending corporate events at GB, I’ve seen firsthand how she goes above and beyond—not just for me, but for every member of my group. It’s people like Elaine who make the experience truly great. Thank you! Your service is always appreciated!

Personnel front desk très sympathique. Il s’agit de l’ancien Sofitel que j’ai reconnu. De fait moins de qualité de service. Le room service a le mérite d’exister.

Le service du bar est lui très cavalier et la musique y est assourdissante. Le soda servi au bar a un goût d’eau de javel infect. Que le barman goûte ce qu’il sert!

Best part of this hotel is the bar. Michael is the BEST bartender here, hands down! He made all our drinks with love. Thank you for the best visit for us parents on a family vacation. 🫶🏼

The only thing that we liked was the location

The reservation was for a signature king and we were given a double bed. They charge $30 per night for parking. It’s ridiculous for the location to charge that much. It should have been disclosed at the time of booking

An almost perfect experience at a clean, modern, spacious, and well appointed room at an impressive establishment. My only gripe is they do not have wash cloths in their rooms. We had to use hand towels to shower, which is cumbersome. Parking is available at the unattached garage for an extra fee. I believe it was an extra $30. If you have your own vehicle just plan to,pay for parking as there is no close public parking available. The room key is used to access the access the parking deck.

I’ve been here the last few days. Went down the the bar for food during happy hour. Trey stood out to me. First day I was here I sat at the bar without being helped for close to 20 min. 2 people behind the bar. Trey came up from working the floor, noticed I had nothing and poured a water and asked if I had been helped. He was on it. His old fashioned was the best. The other bartender didn’t give me noticed till I ordered a whiskey on the rocks saying that was a good order “expensive” he loves when it’s a good order. Let me sit the last 2 days without helping me. Meanwhile talking about how he doesn’t like co workers that are lazy and just stand around and BS and watch the TV. All of which he did. Said it was “taking money out of his pocket” meanwhile I only get paid attention to him after close to an hr and place a “good order”. Meanwhile I am impressed with Trey. He hussled, always taking care of people, never staying idle. Great service and great drinks. I want his manager to know I was impressed and not to ignore his hard work. As someone who looks for it. If you go ask for Trey he will take care of you. A bright spot at the bar for the bar and grill here.

Close to beaches

Staff did not inform about pool hours, or amenities