Grand Bay Hotel San Francisco

They had the alarm going off over 10 times a day full volume hurting my ears, they claimed it would stop yesterday at 4pm but it kept going and at it again today. Didn’t even bother to give us a heads up about the ridiculous inconvenience of not being able to sleep or relax all day! Also food was mediocre, dirty bedding and the AC made a loud clinking noise every time it turned on and off, startling loud noises seem to be their specialty. Terrible will never stay here again.

The room was great and the bed was comfortable but dated. The windows were filthy which was sad because it has a decent view of the surrounding area and lake

Windows were really dirty and the bathroom was dated

Good location, decent food options.

I had to leave early. Still had to pay for the nights that I did not use. Coffee corner is expensive and not really good.

I’m extremely disappointed with my recent booking experience. I originally came and booked a room for $185, but to my shock, I was charged $344 with no clear explanation or valid reason. This feels misleading and unfair. As a customer, I expected honesty, transparency, and respect not unexpected hidden charges or sudden price changes. This experience left me frustrated and dissatisfied, and it makes me question whether I can trust booking here again.

The staff is rude

This review is for the restaurant only, not the hotel. I actually stopped staying here when it changed from Sofitel to Pullman (and later Grand Bay) because the quality of the spaces really went downhill. So while I can’t speak to the hotel side anymore, I do come back for the restaurant. Food & Pricing: The prices have jumped way up. A burger that used to be $16 about five years ago is now $24. I get that inflation is real, but that’s a big leap. Portions on some dishes are also on the smaller side. It’s hotel dining so I expect some markup, but I really wish they had more tapas-style dishes on the menu for sharing. And a stronger happy hour menu for those of us that are there at least three times a week! Service: This is where they absolutely shine. Benito is amazing!!! He’s been consistently great every time I’ve come in with friends or family. He’s attentive, has a great personality, and knows how to recommend dishes without ever being too much. Honestly, Benito might be the only reason we keep coming back!! Word from the bartenders is that the restaurant will soon become Marriott. Fingers crossed that means some updates like freshening up the menu, redoing the first-floor restrooms, and bringing life back to the outdoor area. Back when it was Sofitel, that outdoor space was gorgeous and is occasionally get a day pass for swimming, now it just feels kind of yucky and outdated.

During our week-long annual conference at the Grand Bay Hotel, we had the great fortune of being served by Carlos Lucar on multiple occasions at the Waterside Grill + and Lounge. Each time, he delivered an exceptional experience that truly stood out. This is our second year in a row seeing Carlos, and once again he exceeded every expectation. Carlos is the kind of professional every guest hopes to encounter. He is warm, attentive, and consistently accommodating. He has a natural ability to make people feel welcome and cared for, remembering details and anticipating needs before we even asked. His service was seamless, never rushed, and always delivered with a genuine smile. What made the difference is how he elevated our group’s dining experiences. Everyone at our table commented on how much they enjoyed having Carlos as their server. He has an easy way of connecting with people, making guests feel more like friends than customers. That kind of personal touch transforms a good experience into a memorable one. In a busy hotel environment, Carlos remained calm, professional, and friendly, managing to provide personalized attention even when things were bustling around him. He represents the very best of hospitality, combining efficiency with warmth in a way that few can. We left with wonderful memories of our time at the Grand Bay Hotel’s Waterside Grill + and Lounge, and Carlos was a big part of that. He is an absolute asset to the team, and any property would be fortunate to have him.