Quality Inn Delta Gateway to Rocky Mountains

My room was dirty and the front desk was not helpful. The location was pretty good though

Bed bugs. Be aware!!! Dirty place with toilet that doesn’t flush, filthy sheets and towels. Front desk staff is rude. Manager not reachable.

Breakfast was good.

The eating area and floor needed cleaning. Especially the floor. The Hallway carpet was really dirty. Stains and visible dirt.

Booked two rooms. One room was fine. The a/c in the other room (#208) was not working, and we had to ask for a new room about 2am. The manager wasn't on duty in the morning, so I called in the afternoon and spoke with James. He wouldn't transfer me to the manager, Sulcana. He said that because I had booked Hotels.com, he couldn't offer any credit back for the inconvenience. He also said that the a/c unit was a new unit. New or not, it didn't cool the room and we didn't get much sleep as a result. Would not recommend this facility.

This hotel is dated and in a loud area of town, however the bed was very comfortable, the room was clean and staff were kind and helpful. With the AC going, it drown out the outside noise and I was able to get two good nights of sleep. Pleasantly surprised.

Vending machines don’t work. No elevator, so if you’ve heavy baggage, request 1st floor

This hotel is perfect if you need to sleep. Its a no frills hotel no pool or anything. Theres a grocery store and several fast food joints in walking distance. Area is sketchy after sundown but didnt feel unsafe.

Your website says you have a "lazy river" and a "hot tub" which means the hot tub with a pool. That is midleading!! I'm not going to another site you have a contract with just to have a relaxing soak after a hard stressful day. When I went to sleep, I felt something on my back - a paper airplane!! Apparently your housekeeping staff did not change the sheets! I decided we're not staying the 2nd night and I have asked you to refund that - so far you have not.

The room had cigarette smoke that was sprayed for by attendant, but the smell of it in the bathroom was still quite noticeable. Room was in need of paint work, furnishings worn with repaired holes filled with filler, wall hangings lacking, eating area tiny and crowded, and the evening attendant lacked having a friendly demeanor. He was possibly over burdened with work site problems of which I can easily understand.

Location was fine, walking distance of fast food and city market.

Bugs crawling on the ceiling. Window on ground floor open upon arrival; window didn’t lock. Locks clearly broken screen not intact. Definitely not the safest place to stay. When the broken window locks and ability to fully open the ground floor window- staff responded “yeah, people suck.” No accommodation offered, despite being requested. Would not stay here again. Would not recommend this facility to solo travelers, at all.