Sonesta ES Suites Omaha

The staff were friendly but the place was dirty.The door has holes in them. The floor also has a hole which they cover it with the sofa. The place also has a smell to it.

Nice and friendly staffs plus easy to commute for other locations

What I liked: The rooms were nice and roomy and clean. The bed was comfortable. What could be improved: Each day I had to go 2 or 3 times to pick up clean wash cloths. They had towels, but the wash cloths were in short supply. The breakfast items were also in short supply. One day they only had one serving of hash browns at 8:30 a.m. I also would prefer taking a shower in a shower and not in a slippery bath tub. My wife and I had to both be very careful to not slip and fall in the bathtub.

Very nice stay!

An ab

Guy at the check in counter was nice...all went downhill from there. Walked into the room. Reaked of Marijuana. Hot and stinky in the room. A/C wasn't on. Floor was filthy. Didn't appear it had been vacuumed in some time. Tried opening the siding door and a bird's nest was wedged in the sliding door so couldn't open it far. Got the AC on for a moment. Battery died to the thermostat so the AC kicked off. Found dead bugs on the bed blankets. Stains on the sheets. Blood splatter on the curtains. Blood droplets on the floor. Hair all over the place. Floor, sinks, etc. Cobwebs in the kitchen. Broken tile. Closet door wouldn't slide closed. The place looked nothing like the photos. Place was a dive. We packed up and checked in to another hotel. Would never recommend this place. Would never stay at this place ever again. Total garbage.

We had a big problem and the on site manager addressed the issue and resolved it quickly and satisfactorly.

The manager took care of me. He made an exception for me after hearing my situation, won’t say what, but it was much appreciated. I made sure to alert them of a lightbulb that went out and the sink was draining slow, they appreciated it and I’m sure maintenance was on it I watched them run to fix an issue in another unit (nothing major but they treated it immediately) everyone working there was polite, friendly and professional.

I miss the fireplace, it was very nice

Odio los pisos pegajosos y mal olor y este lugar en cuanto tocamos piso en la cosina y baño estaban pegajosos y todo el lugar mal olor. como que embarraron miel en el trapeador ademas muchos mosquitos que se hacen de la comida, preguntamos por algun spray mata insectos y no tenian tuvimos que ir al Walmart mas cercano a comprar y terminamos comprando sabanas tambn porque no me dio confianza ni la cama. Cero recomendado.