Naples Grande Beach Resort

This was the worst experience I've ever had staying at a hotel. Hotel villa was infested with ants and they staff absolutely did not do anything. I was told someone will fix this issue and they never came. 3 separate times I showed them the video of the ants coming out the walls and dirty shower and they refused to move me to another room or fix this issue. Worst experience ever!!!!!!!

Hotel is beautiful, but very expensive. We came here for a conference but likely wouldn't have been here otherwise. They had great amenities and the beach was beautiful. We did use room service one evening and while the food was $51 and we left a tip, there were several other food "fees and taxes" added to that bill which were a surprise. Also, upon checking in, they required $150 per night hold on our bank account for "incidentals", which is just absolutely ridiculous. So that was $750 that I couldn't use that week of my own money to enjoy Naples. Be aware before you go that they will do that so you aren't surprised!

The place is huge the grounds are nice and the location is convenient. The rooms are dated need to be updated and bathrooms very dated toilet ran all night the rooms were disappointing especially for the money they want a night. The staff was ok nothing to brag about. The beach take the shuttle it’s a very far walk unless you like very long walks.

Naples Grande desperately needs an update - outdated and feeling run down. Hallways a mess from a paint perspective, conference bathroom awful. No hot water for shower. For the price per night would expect much better.

The resort was stop two on our fly drive with two nights at the resort. Check in was professional and quick. Room was upgraded (thanks) and very clean. Really good size with large bathroom and bath. Food in the bar area again really good and quick service. The location of the hotel also ideal. A lovely area and close to the beach. The only negative was the unseasonal weather which was out of everyone’s control! Will definitely stay again if we are in the area.

I booked this reservation on what I thought was the hotel’s site. It was naplesgranderesort.guestreservations.com. I always book at a hotel’s site so when I had to leave a day early due to the snowstorm i was shocked to be told by the front desk folks that I booked through a third party site. So with a 6 am flight out on Saturday I paid for two days I didn’t use with no recourse. It was difficult to find who the third party was (hotelsone) and they had no customer service pathway. The Naples Grande needs to challenge the use of their name. It is deceptive. The prices are high for dated rooms with no robe, slippers, lotions, etc one would expect. Staff was very nice and food was good. I booked a pedicure and arrived early. The spa had a record of my registration but not the appointment . I did get a 9 am pedi but sat in the waiting area 10 minutes after all clients had been retrieved. After asking I did get taken back but had a nail professional with a chilly attitude and waited while she set up her station. The service was rushed and my cuticle was damaged. The manager did extend a ten percent refund. So, it was a very expensive one full day in Naples.

What began as a nice weekend getaway with friends turned into a very disappointing experience. We were excited to stay at Naples Grande Beach Resort, as we frequently visit Naples and had long wanted to try this resort as we tried many other in Naples. On September 13, 2025, I fell on the property due to floor painting with no proper warning signs or proper barriers. There was no clear indication that the floor was wet or unsafe. As a result, I suffered a knee injury and I am now undergoing physical therapy for ongoing pain. After the incident, the resort’s insurance company denied responsibility and blamed me using false claims, including stating I was on my phone at the time of the fall. This is untrue — my phone was in my shorts. Regardless, the lack of warning signage is the real issue and a clear safety failure. This incident was preventable with basic safety measures. I hold Naples Grande Beach Resort responsible for my injury and for how poorly this situation was handled. Guest safety should be taken seriously, and in this case, it was not.

Location

Shower needs updating. Ocean view is partial at all rooms including at our upgraded room. Price is higher than ocean view room at luxury hotels in niece, france for this time of the year

Horrible. Do not stay here. We made reservations for a suite the night of January 29th. We were assigned room 1202. The room was an ice box on one of the coldest days in Naples this year. Engineering game after repeated calls and was unable to fix the hearing. Disgusting. The shower did not drain. The valet was rude and did not take our bags and refused to charge our electric car. We slept in our clothes and left at first light. We should have slept in our car. We got the familiar "i am sorry" - but of course, I cannot get a manager back on the phone after several calls. They did call back once, I returned call only to get hanged up on and no further contact after leaving messages. Many options in Naples - the Naples Grande is not one and the customer service doesn't exist. Howard Kahn