The Alder at Resorts World Catskills

There was a concert for elderly people outside right below our window. It went fairly late and prevented us from napping before dinner. But the low rating is not for that. It's for the lack of transparency between Expedia and the property. Expedia quoted just $25 extra in resort and local taxes to be collected at the property during checkout. However it was $25 in resort fees and then $10 in local taxes. Expedia already collected some tax during the booking. It is basically fraudulent for the hotel to add even more taxes that is not announced transparently on Expedia at the time of booking. Both hotel and Expedia are at fault. They need to work out a system where there is no surprise as to what the final charge will be.

Location and proximity to different trails

Property was clean and close to casino.

Everything was pretty easy to get to staff was very polite and very nice neat and organized

First time staying at a casino. It was perfect! Part of the casino, but also away from the main hotel.

Very nice place- clean, convenient location.

The .ain grievance i had with the Adler was i booked a king room on July 10th for August 30th checkin and upon arrival was told that there we no king rooms available. I was also told by the concierge that rooms are not guaranteed and had i reserved via the hotel website wouldve seen the disclaimer. However I booked via hotels.com therefor no such disclaimer was present. I found this to be an admission of fraudulent practice. How can you advertise offerrings have them booked but then say nope we didn't have that. This is poor business practice.

Close to all

Love it

Great fun place with lots of activities.