Best Western O'Hare/Elk Grove Hotel

I booked our room in May and when we arrived at the hotel (July 30) the hotel was permanently closed!!! I messaged the property and called them asking about the shuttle without success. At least I was able to rent a car to be able to move somewhere else. All the hotels in the city were booked! I had to drive more than a hour to find another option at 3am in the morning.

I would never expect something like this from Best Western. Now I don’t think I can stay there again.

Near O’hare Airport

Not properly maintained.

Price and Location. The staff was very friendly.

The bed was not comfortable to my liking. But it was clean.

* The price was the selling factor since I was only in Chicago June 7-9th 2025, so I could attend my commencement ceremony. * I am glad this property is scheduled to close, per the notice posted throughout the property.

* This property was not meeting the brand expectations. * Initial room provided leaked of odor due to spoiled items in the non-operaring mini fridge * Second room provided had a pest problem, Ants in plenty. * Had I known this property was scheduled to close, logically, I would have made an alternative decision regarding my accommodations.

Nothing

I chose this hotel only because of transfer and when I arrived with my 5y.o son after exhausting flight, they say me that they don’t provide shuttle service anymore. I had to pay twice for a taxi, that doubled my expenses for this stay