Crisol Vía Castellana

We were only staying for one night arriving after 23.30. The room was very comfortable with nice toiletries and the breakfast had a varied selection. What makes this hotel stand out is how they helped with 2 items I left in the wardrobe. They answered my enquiry very quickly and advised me to arrange a courier collection. This I did in a hurry not realising that the next accommodation did not have a facility for the package to be delivered. I had to rearrange the delivery for another hotel. This required this helpful reception to package the items, affix the label I e -mailed them and hand it to the courier. They went above and beyond with all the confusion and provided an excellent service. Many thanks to this hotel. It may have been only a one night stay but they treated me with great courtesy.

Great location near Charmartin Train Station. Clean and comfortable rooms and very nice staff.

Very convenient from train station & near to metro. Good breakfast clean room. Decor a little dated. Good value though.

Good for the money. Not a great hotel. Very old and the bed uncomfortable.

The staff are amazing in the hotel. We don’t speak Spanish and they gave us their full effort to communicate with us. We asked for suggestions being first time travellers and they gave us brochures and looked activities up for us and the availability. The cleaners came through daily they are amazing. Location is good to walk to lots of local restaurants. Would definitely stay here again.

Very nice staff. The hotel is conveniently located close to Madrid Chamartin Metro and central railway station - just a few minutes walk. The room and bathroom was clean and good size, the bed and bed linen were very comfortable, so was sure of a good night sleep. Sadly not so. Extremely noisy. First I thought it was the underground trains, but realized they couldn't be this frequent. Finally realized it was the elevator. The elevator kept going all night. Once I dozed off, I was awaken again. So hardly slept all night. Never again.

Young man on the desk Javier was super lovely, helpful, very informative and spoke great English which was really helpful for us as we had been to France and Morocco and were tired. He helped us to organise our short trip there. Hotel has good public transport. Loads of eateries nearby. Rooms were a good size and had a late check out at 12 noon. Has a bath, yay.... Breakfast good and do gluten free. Nice and quiet.

El hotel no tiene la calidad que pretende ofrecer. No está acla altura de un hotel 4 estrellas. La habitaciones y pisos están en muy mal estado. No hacen los mantenimientos correspondientes para ofrecer un hotel de calidad y del precio que tiene. Ojalá tomarán nota porque la ubicación es buena.

It does look like it's an old hotel. We had to call maintenance because the airconditioning wasnt working, response was fast..but aircon broke down again and had to request for another repair. Also had a hard time sleeping and being in the room coz the room seemed to have lots of allergens. My allergy acts up whenever i'm in the room and it's gone once i'm out of the room. The breakfast was not included in the room so we paid 14euros for it..but breakfast buffet selection was good. Location in front of Metro and Bus station. Stafg were accommodating and can speak english.

Extremely comfortable hotel, two minutes walk from both a Metro station and a Mercadona supermarket. We were upgraded to a superior room without even asking by a very friendly and helpful receptionist. We would have no hesitation in returning next time we visit Madrid.