Crisol Vía Castellana

The bed was terribly uncomfortable, hard and the pillows as thin as they had nothing inside. All the wood in the room scratched or broken. The staff was friendly and helpful. The breakfast was nice

Very good accessibility from Barajas airport via metro

We have stayed here several times while visiting our daughter. It is very clean, a little dog-eared so it could use some fixing up around the baseboards in rooms and bathrooms. The front desk staff speak English well and very efficient in getting something to your room that you ask for.

Okay- a little dayed but clean.

The most important is to inform the housekeeping of the hotel to put more soaps and body lotion for customers in their rooms

Well located, clean, etc but nothing spectacular

Amazing hotel and staff. Crappy WiFi tho. Nice room. Clean and nice and quiet.

I booked this hotel last minute, with my travel changes, and wanted a place close to the airport and quiet. The location was a poor choice on my behalf, because the front street of the hotel was a major transportation hub for subway and bus, with heavy traffic. The staff did give me a room on the backside of the hotel and upper floor, as I requested. However, when I opened the door, all I heard was pounding and heavy machinery noise. When I looked out of the window, there was a new residential building under construction that is 2 years away from being finished [steel and concrete framed]. The building was over 10 stories high and workers doing various things on multiple floors. It was after 5:30 PM and so I called to main desk to ask about their schedule. The receptionist indicated they finished at 8 PM and started at 9;00 AM. At this point I’d already checked in and it was raining, so I just was exhausted from the whole experience. The next morning around 7;00 AM the machinery and noise started again. I’m very disappointed with the whole experience. I travel often, but didn’t have a good experience with Expedia this trip of 3 weeks.

Good basic business hotel. Clean rooms. Prompt attention. Only drawback was the room was extremely hot even though it was January and the heat was off. May have had something to do with the large Westward facing windows. Slept with the window open all night. Thankfully it was the end of a long holiday weekend so no later night activity outside.

Very convenient location, a bit dated but clean and friendly staff. I always use this hotel for business trips