Crisol Vía Castellana

Stay away from this hotel. The mattresses are hard, very very HARD. The rooms are loud. The staff are not attentive to the needs of the guests. This was our worst experience in Europe because we couldn’t sleep at all for two nights because of the mattress.

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The air conditioning stopped working after a couple hours, however it was not a problem since it was relatively cool out. There were multiple hairs that were not ours in the bathroom. Only stayed one night, so we did not ask to move rooms. Very friendly and helpful staff. Good location next to metro and bus stops.

Great breakfast buffet

Excelente

Very good location. Staff helped us book our extra room and extra nights on line, they wouldn't actually book it for us while we stood right in front of them. The staff told us to contact Expedia to extend the stay but Expedia said the hotel didn't release any rooms to them so they couldn't help. Crazy doesn't begin to describe the ping pong ball the hotel made us going back & forth with Expedia. We drove 4 hours from San Sebastian without knowing if we actually had a room for the extra nights we wanted to stay. Expedia said we may have to book with another hotel as this one didn't want to take our money?

Friendly and helpful staff. Good parking. Nice location. Everything worked out really well!

Very poor quality for the money (more a 3* than 4*). Super small room. Weird chemical odour in the bathroom

Very nice hotel with pretty views to Plaza de Castilla, also very convenient to have the subway station across the street

AC was not operating.