Residence Inn Detroit Troy/Madison Heights

"I was quite surprised by the lack of cleanliness at the Marriott. There was food left in the fridge and trash in the room. I had to clean the bathroom myself, and room service only came on my third day at 5 PM to ask if I needed anything. There was a time when Marriott was considered top-tier, but now I feel it's necessary to read reviews before booking."

Being woke up to fiGHTING and screaming from upstairs. The building was old and not to the standards. Lobby was dated and they were extended stay guest. Had I had known I would have not booked.Also loud music being played early in the AM

Property is not updated, and not kept up to high standards, not as clean lot of dust and areas not as clean. I had to clean some areas like toilet near floor had stains, had to clean table top in kitchen very sticky.

Nice rooms for the price. The kitchenette is nice for long term stays.

Staff was excellent an accommodating

There was no plates, silverware, cooking pans or anything to cook with. That’s why I get a room with a kitchen to cook. Found dried dog poop under the couch as I moved the couch to find my slipper poop was so dry and crumpled up. Very nasty

The kitchenette was cool. Super clean full-size fridge and all. That's it. The hightop chairs had scratches in the backs of them. The couch had white stains. THAT BATHROOM WAS TERRIBLE! Mildew in the shower. Chipped paint on the tub that could be mistaken for mildew. Hair on the floor. Hair in the sink. ONE face towel in the room. I was too tired to complain to front desk. The day i had was terrible. It was unfair for me to check into a room like that. Never returning.

I called the office to complain and the person there was with bad attitude I left with out getting my refund after one hours being there I could not stand the smell and there was spider in the shower and I have photos how moldy the place was

Our room was in disrepair and a family's members took was only slightly better. Heavily stained furniture and carpet, including the pull out bed mattress. Room had the odor of a pee accident that was cleaned but needs cleaned again. Very few dishes provided (a set of 2 or 4 is standard for an Inn). The staff were lovely and attentive. I wish they worked for management that kept the hotel in better shape. It needs some major updating.

Not terrible. Acceptably clean. But we booked for three guests and there were no sheets or blanket supplied for the sofa bed. Had to ask. Also the shower knob malfunctioned and we were unable to turn the temperature down, then it got stuck on! Not worth the money i paid for the room.