Residence Inn Detroit Troy/Madison Heights

Looked run down property

Was kind of mortified staying here. Pulled in after dark, very little to no parking lot lighting. Door didn't open easily. Room smelled like old cigarette smoke and was not very clean. Opened the microwave to find a plate of old food...... and to top it all off I was charged 12 dollars a day for parking. Not in a ramp, not in a city where parking is premium. Won't go back.

This was the worst Residence Inn Marriott I have stayed at. I arrived 2 hours after check in bc I was traveling out of state. When I checked in they did not have a room ready for me and after a long day of driving I just wanted to get to my room. They told me to come back in 30 minutes. I came back 30 minutes later and they did have a room that I made reservations for in February. They offered me to go to another hotel that would have what I reserved but I had family staying in other rooms bc this is the hotel I reserved first. They gave me a smaller room that did not accommodate my family but we made it work bc I did not want to go else where. I was also told I would get money back for this since I wasn’t getting the room that I needed to get which I did not receive back. I was also told to come back the next day and they should have a room available that I could move to that I reserved to begin with. The breakfast the next morning was not good and there was no one attending to it to make sure that things were replenished when things were out. The staff there was nice but were constantly on their phones and did not know what rooms were available they would have to step away from the desk to go look and find an available room. The next day, Sunday, the person who does the breakfast did not show up so they did not have breakfast available. I have stayed in a lot of Marriotts this one by far was the worst I have ever stayed in.

Asia is not very welcoming at all she was working when i checked in. She needs a refresher training class in hospitality because her guest relation skills were below average in comparison to what i'm used to. I'm Gold Elite status which means i've stayed at plenty Marriot's all over the world and have spent at least $20,000 to reach this level. I was offended by Asia when i arrived at 9:30p on 4/27/24. I presented my Paypal debit card for room + tax. She replied 'we don't accept these kind of cards due to fraud". I know Detroit can be a grimey place but, your local scammers has nothing to do with me cause i reside in Pittsburgh, PA. I'm self-employed with a successful black car business at the Pittsburgh International Airport. So, you can see how insulting it was for your young front desk employee to say that to me. I can show just 1 of my bank accounts with a $9000 balance. I just found the staff to be a bit ghetto not just her. The final turn off was i only stayed 1 night for an event. The entire time i was there their key card machine wasn't working. So, front desk had to physically let you in your room. It was a major inconveinence and in all my 51yrs of traveling i've never stayed at a hotel where the key machine didn't work. I want to move, come and go as i please without having to bother the front desk to let me in my room like a child.

The hotel looked good at first. Lights in the living room area where broken. Tv in 2nd bedroom did not work. (I had a suite) very dirty rooms. Not enough towels or bedding. Breakfast was pretty much not available. The oatmeal container was empty with burnt oatmeal on the sides. Staff was standing around socializing and not filling foods. Only reason we stayed both nights is because the area was booked due to the dance competition we where attending.

As we entered the room it smelled of cigarettes we didn’t have much time we had to go we had a reservation to dinner with some local friends. When we back and got a good look at the room…Trash in bathroom had not been changed condom wrappers and used cups. Called the front desk no manager on staff to talk to. My 84 year old mom had to take medication and discovered packets had been opened in the kitchen that should have been sealed. I called the from cell phone this time to the hotel and was told manager would call me back it it is 10:52 pm and still no call back. I am afraid to lay down I am spending the night sitting up on the couch! We came up for a funeral tomorrow and this will not be a restful night that I have paid for. And there were all sorts of tissues smashed into the tissue box…I could go on and on this experience has really been the worst, I just wanted a clean place to sleep so I could go to the funeral tomorrow. Not pleased at all!

Gold Elit status with Marriott - means I had a lot of experience with various locations and levels of Marriott - this is THE worst experience. This Residence Inn is hard to imagine bad I wonder how they stay in Mariott group. Checked into a room that was only partially cleaned, switched to another room. The “new” room’s kitchen was dirty and so were the pots and utensils…etc. Desk on the loft was not sturdy and the chair had some kind of oil on it…. I’m not going to continue because it’s wasting of my time. Spent 4 nights there but didn’t bother the housekeeping because we saw housekeeping staff (yup, cleaning rooms with the doors open) throwing things around angrily, and that scared me off. Breakfast items were limited and quality was poor. Supposed to offer all day coffee. There was coffee in the afternoon when I checked in. Next day the place was empty. Checked with front desk she told me it was canceled.

Everyone was nice it was clean and quiet just what I was hoping for

Clean and spacious

Staff was very friendly and helpful, but the property was very run down and needed a lot of repairs. The first room we had was left open with the deadbolt and maintenance personal left tools and other paperwork from work they were doing in the room. The front desk was very helpful and expeditious in getting us another room. However, both rooms smelled like smoke and mildew, and we ended up going to another hotel because we were concerned with the air quality affecting us and our small children.