Residence Inn Detroit Troy/Madison Heights

There were so many gnats walking over the counter tops and on our food while we're trying to eat made us very angry I'm never going back or suggesting to anyone

This was a very last minute situation due to the problems with the airlines the availability of getting a room was appreciated as it was a very long day at the airport.

Shower curtain was moldy. Moved the couch for more space to find wrappers and crumbs underneath. Minimal amount of plates, cups, silverware, etc. Overall cleanliness wasnt good. Stains on couch. Dining table chipped and peeling. Pool was out of order wnd wasn't told ahead of time.

Pool never worked the 10 days we were there. Said the warming elemnt was out. The washer and dryer was broke too. The service was great tho. I would recommend either bigger trash cans in the rooms or a bigger one outside to place our bags in.

When we booked their was a pool that was available for use. When we arrived we were told it needed a pump and it should be arriving within the week because it was ordered a few weeks ago. Well our entire trip we had no pool. It was a 10 day trip and one of the main reasons I chose that hotel. Also I walked into the kitchen area to prepare breakfast and the floor was flooded. The sink was leaking. I called the front desk immediately and we grabbed the towels from the bathroom to soak up the water. We told the front desk we were going to be gone for several hours and they assured us they were going to take care of the program. When we returned the problem had not be addressed. The water was still leaking. I told one of the housekeepers as well that we were going to need more towels as well and nothing was done.

I booked two rooms for a family adventure. First room - 113, the microwave ran continuously while the door was shut. The tv did not work, when I called the desk for help, I was hung up on. Second room 211 - the ac did not keep a normal temperature, the room smelled badly of smoke, 1/2 of the lights in the room did not work, the cabinet doors in front of the kitchen sink were off, the room door did not lock. The website says pool, it has not been open for 3 years and there was a charge for parking in the lot. I called to talk to a manager a day after check out, she said she would call me back. Never did! This is not worth the money!!!!!

Great

Did not stay. Check out Immediately. TV did not work. Room full of flies.

Property needed updating, room was not cleaned throughly when we got there

No hot water available. Asked mentenance but no work for four days.