Residence Inn Detroit Troy/Madison Heights

The people that stayed above me were EXTREMELY LOUD AND DISRESPECTFUL ALLLL NIGHT LONG!! Making it impossible to relax or sleep two nights in a row

Spacious

Went here for my daughters 13th birthday. The room was very dirty the chair looked like it hadn’t ever been cleaned. There was stains everywhere. Bathroom was poorly cleaned. There was bars of soap in the toilet, like housekeeping just threw them in there instead of the trash. The worse part was that we had to pay to park in the parking lot. The room had a full kitchen but i had to go back home and get dishes because they had very few pots and pans. Was very disappointed but it was too late to try to find somewhere else to go.

THIS IS THE WORST MARRIOTT EVER! The Hotel Management is VERY UNPROFESSIONAL. After reading several reviews I agree with most guest, facility gives Marriott a horrible name. I am sending the corporate office emails everyday requesting they cut ties with this "Ghetto ran dump". RUN! DO NOT STAY HERE!!! AS A LIFE PLATINNUM ELITE BONVOY MEMEBER, I WOULD RATHER SLEEP IN MY CAR!!! AWFUL!!!

Got a room with candy wrappers strewn around, extra bedding tossed at the bottom of the closet, and non working lamps. No other room was available, and after notifying staff the following day the room was still not cleaned. Staff was completely uninterested in providing any service or offer a welcome

The first thing was that the office got charged me when I checked in when I was charged by Expedia the second thing is that the road was really dirty spots all up with carpet the trash cans work had hard residue and the fan in the living room was filthy just filthy nasty up under your sink nasty and in the heating and cooling area the room where the hot water tank was nasty like they just swept everything up under the door the towels. Also the carpet essfirty

Sink outside bathroom was not draining, tub was not draining well. The property is not

This place is nasty. Beds need to be replaced not just covered up. Smells like urine as soon as I walked into the room. The pillows were thrown on the bed. Couldn’t find the remote to the tv until I had manager come to the room it was under the bed. The stains on the furniture was unbelievable. I feel like I was at a cheap motel not a hotel. I have stayed at an hotel so nasty!

Very poor signage both from Stephenson Highway and getting onto the property. I had asked the front desk for extra towels and blankets on Sunday morning when the room was cleaned and nothing was received nor did the room get cleaned that day. This was a bit disappointing especially since the staff working at the desk told me he’d take care of it while I was gone for the day.

My husband and I stayed at the Residence Inn Detroit Troy/Madison Heights overnight October 29th. The website for this hotel calls it a “premiere hotel”, which is completely inaccurate. While the staff person who greeted me at check-in was very pleasant, I was surprised there was only one ice machine for the entire collection of suites and annoyed that it wasn’t operational. I had to drive elsewhere to buy a bag of ice. The unit was worn and tired looking, particularly the bathroom. The tub area needed to be completely replaced and there was a dirty washcloth left in the tub. The “fully equipped” kitchen had one drinking glass, one wine glass and one coffee cup. There were two small bowls and three saucers. Fortunately, we were just there overnight. Somebody expecting to be able to make and consume meals on site would be in a lurch. The next morning, I was further disappointed to learn that despite being told at check-in about the free full breakfast (that is noted on the website), that there was no breakfast to be had. The clerk said that “the truck hadn’t come since Saturday”. Obviously, I would not plan to stay at this hotel again and would not recommend it to people. It certainly doesn’t live up to the standard that I would hold to Marriot, which was what had led me to select this as a hotel choice.