Residence Inn Detroit Troy/Madison Heights

Just convinced

Good area to be in, comfy room setting.

Overall it was a decent place to stay. However, the fitted sheet had two brown looking, blood stains on it that they likely didn’t notice when they put the sheet on the bed.There was hair on the bathroom floor and on the shower wall. The most noticeable thing is the heat would make a noise all the time that sounded like someone was trying to open the main door or like they were knocking on the door. I’m a very light sleeper and regrettably I didn’t get the rest I had hoped. I didn’t report it to management until I checked out.

Check in was 25 min. The staff couldn’t create duplicate room keys, the heat turns off and each time I returned to my room the temperature was 60 or under. Top 5 worst stays in 30 years of travel

Room was worn down, dirty, and outdated, we saw at least 2 mites or some kind of the same bug in the kitchen area of the suite, and they only had two sheets on the bed as covers and one fitted one on the mattress, no blankets at all in the room or on the bed. We called to ask for one but the concierge insisted he couldn’t help at all and promptly insisted we figure it out ourselves or “just turn up the thermostat.” After trying to work it out with them for quite a few minutes, hotel next door gave us a down duvet one for free because we let them know front desk for residence wouldn’t help us when we told them there were only two sheets on our bed, the guy Mike working said they didn’t have any extra sheets or blankets or anything in the entire hotel, so I guess they only have the ones in use in rotation? (If so not very sanitary lol). Nonetheless the hotel next door (Woodspring Suites) had a wonderful lady working front desk who even walked over to our hotel room at the Residence in to give us that free comforter out of pure good service and kindness. If you’re looking for somewhere to stay, save yourself the risk of a dirty room, the time, and the discomfort of no blankets and stay somewhere else. If you’re paying for a bed to sleep in, there should absolutely be blankets on the bed lol.

I was there for 2 nights and I couldn't wait to get out of there. Some of the pictures posted are exactly what I experienced on my visit. The bathroom was disgusting. Mold and rust in the shower and floor. Toilet seat broken, exhaust fan filled with cobwebs, tub filthy and drained very slowly. The stove top and oven filthy. Stains on the carpet. Bed headboard filled with sticky dust. Will never go back to that location again. What has me puzzled is if others have posted pics of the same things I have noticed, why hasn't it been corrected. Do yourself a favor and do not stay at that location.

It was a good stay, only issue was couldn't find the comforter until the next morning.

No soap

Very reasonably priced. Convenient to Beaumont Hospital. Group rate with Beaumont Hospital.

I have visited Marriott hotels around the World, including during the COVID pandemic and never been as disappointed as this one. I booked this as a getaway stay for Memorial Day and used 2 free upgrades in my account and was really surprised with the conditions of this location. Room was dirty, no toilet paper, no soap, shampoo or conditioner. Carpet was ripped in many areas, closet doors out of place. Vents were covered with dust. Pull out couch and living room chair had many dirty spots. "Hot breakfast" was less than desirable (see the pictures). Building conditions are questionable (see pictures). To make things worst, I was hit with parking charges and the person at the front desk was not able to remove them. I spoke with the Manager and she guaranteed that a refund was issued but it may take 3 days. I am a loyal Marriott customer and even have a time share with Marriott. If you are staying in Madison Heights, there are 2 other hotels less than a mile away, Fairfield Inn and a Town Place.