The Desoto Savannah

The location is perfect, the atmosphere is welcoming. The room was fine, but I expected it to look and feel a bit more crisp. There were no coffee cups for me to enjoy coffee. The shades on the window seems a bit dingy, along with the bathroom feeling in need of a refresh. As far as value, I believe the value would have been very good if the rooms were refresh.

Location & atmosphere was great. Beautiful hotel! Room was spacious, but the Air Conditioner was not working properly & had to be serviced. Also, had to request daily housekeeping to replenish coffee, towels, etc. As a high end hotel at a cost of $2000.00 for 6 days. We were disappointed in the bar menu which was the same as the 1540 Restaurant overpriced & not expected bar food as on the website. Concierge service was only available the day we arrived & Thursday before we left. Loved the Pool & Cabanna Bar. Scott was very attentive & pleasant. Valet Service attendants were pleasant & helpful with directions. Biggest complaint is your staff at the front desk & proof bartender. Never greeted or Asked about our stay. Actually pretty rude & not helpful at all. Next visit will be at another hotel!

The only positive thing is the location. The rest of the experience is abysmal. It is overpriced, and the rooms are very tired, including dirty bathrooms with even dirtier grout. Furthermore, DO NOT allow them to valet park your car. Ours was severely damaged, and after we caught the Valet trying to wipe off the paint from the side of our vehicle where he ran into the wall (I have photos of him doing so), they have given us the runaround and refused to accept responsibility. Terrible place, terrible experience, in an otherwise lovely city. There are many more options and much better choices available.

Great full service hotel with super friendly staff. The soundtrack playing in the lobby is fun. Great vibes and excellent location.

The De Soto is a very nice hotel. Everyone that worked there was helpful and friendly. If in Savannah again, we will definitely be staying there!

Everything was great. They accommodated us with the refrigerator and the room was clean. The shower pressure was awesome. Plenty of towels housekeeping came every day and we even enjoyed the pool as it was very warm in Savannah.

Location is wonderful, but the DeSoto seems to be feeling its age. Dated rooms, slow service, small misses (like busted soap dispensers) that add up over a stay. I want it to return to its former reputation!

Great atmosphere, the room itself was slightly underwhelming but the staff and other facilities were amazing!

The cleanliness of the room was unacceptable. For this to be a historical site, the condition of the housekeeping was extremely disappointing. The linens in my room were dirty, and although the front desk staff was very helpful and provided clean linens, housekeeping later restocked the room again with dirty linens and never changed the pillowcases, which had visible residue on them. The floors had not been swept, and the baseboards were covered in dust and dirt, giving the impression that the rooms are not being cleaned thoroughly or regularly. Even around the sink, there was noticeable buildup that could easily be removed with basic cleaning. This was not just an issue with my room—several colleagues who attended the business trip also experienced cleanliness problems in their rooms. The only positive part of my stay was the front desk staff and the valet parking team, who were both excellent and provided great service.

Old Savannah, nicely appointed. This is where I stay when I'm in town. You feel like you're in Savanna. Well located for walking to the river.