The Desoto Savannah

I recently got married and chose to spend two nights at The DeSoto during my wedding weekend, and I couldn’t have asked for a better experience. Francis and Scott went above and beyond to make sure both I and my friends were well taken care of. I hosted a gathering with my closest girlfriends at Edgar’s Proof & Provisions, and Scott somehow kept up with all of our orders—often remembering our preferences before we even said a word. Francis checked in with me multiple times and made sure every request was handled quickly and kindly. The entire staff delivered first‑class service and made an already special weekend even more memorable.

The location is the best part about this hotel. It’s historic and needs updating. They brought a fridge to the room when I asked. Staff hit and miss. Bar staff and valets friendly.

If there was 100 stars, that is what we would give this hotel. From the moment we walked up and were greeted by the valet to Miss Becky who helped my fiancé with making our engagement weekend so special and memorable. This hotel represents everything that Savannah is. We can't wait to go back!

Excellent location. Very clean and comfortable rooms. Exceptional customer service.

The hotel needs a make-over, the room was tired, rips in furniture, sheets with stains. Very limited amenities, e.g. no room service for the price that they charge, it was very disappointing.

This is a tough review to write as I really try to give the benefit of the doubt but in this case it wouldn’t be fair to future travelers considering this hotel. I think this may have been the worst hotel experience my husband and I have experienced in all of our years of travel. Maybe our expectations were too high but I figured for the location (which was great) and what appeared to be a charming historic hotel, we would have an enjoyable experience. So many things were going wrong, I asked to speak to the GM, Mitch Linder to give him feedback and let him know what we were experiencing. He was very approachable and gracious and offered to comp us a night plus a food and beverage credit. He advised he would follow up the next day (he didn’t). Though we appreciated that gesture we would have much preferred to have an enjoyable stay and pay full price. I’ll start with the worst - housekeeping. When they did decide to come, they barely did anything. Left trash cans full, didn’t sweep or vacuum, upon arrival our toilet clearly hadn’t been cleaned. Used glasses were not replaced. It was pretty unbelievable. Interestingly, when we first entered our room, the only thing that greeted us was a QR code for tipping! No welcome anything, no robes, no room service option, no dry cleaning, just asking for tips. Pretty tacky. Though there were so many other problems that added up to a pretty horrible stay, I’ll just say that their business model is odd and off-putting. For a hotel that can’t even keep the rooms clean, they nickel and dime you and offer these tacky gimmicks - $10 toward the coffee shop if you don’t want your room clean, but you need to go each day to the desk to the voucher and then hope the coffee shop is open. We purchased breakfast included. Well, no, it was $30 toward the cost of your breakfast which was clearly going to be more than that. Want a late check (we didn’t) that’s $50 for the first hour and $100 for the next etc. No towels at the pool, mostly unfriendly staff (Scott and Isabella were great however), dirty rooms, questionable food and yet the gall to beg for tips for..? I think a significant reset with management is desperately needed. We did love the Historic District area of Savannah and will be back but certainly not to his hotel.

KELVIN!! He was the absolute best! Help with everything and made my experience 100 times better! He is “100% ice cold”

Came to Savannah for the first time to celebrate my honeymoon. We chose the DeSoto because of its location and because they offered parking other than just street parking (valet only).

The whole experience at this hotel has been amazing but I have to specifically shout out Mr. Charlie with valet. What an amazing first impression to this establishment. We were greeted with big smiles & laughter. Charlie was out front every time we came outside, he remembered who we were, offered water & recommendations. He is a ray of sunshine, the kind of person who can immediately put you in a good mood! You can tell he truely enjoys his job & he is darn good at it!

The location was very ideal. Just minutes away from stores and main streets. The staff was very friendly and welcoming. However, I do have a couple of issues to address. The bath tub in the room needs re-surfacing and there was no refrigerator in the room.