The Desoto Savannah

The only saving grace at this hotel was their valet service. DJ and Mr Charlie were phenomenal and went above and beyond a traditional valet. Assisting with our luggage, providing local recommendations for food and sites/areas to visit. Now to the reason why this property is receiving 1 star. Prior to check in since the hotel typically only accepts one pet I went up to the front desk and asked them if two pets would be permissible which they agreed to accommodate for an additional fee. At the time of check in no mention of a pet policy other than 1 dog per room was ever mentioned to me by the staff. (Hold this thought it will become relevant later) Upon entering my room it was extremely hot so I set the AC down to 60 to try and cool the room down instead the temperature began to slowly climb as time went by so I called the front desk to have maintenance sent to my room to service the air conditioner. Over an hour passed and the room continued to get hotter and maintenance still hasn’t showed at this point. I went downstairs to inform the staff I would be going to dinner and to NOT send the maintenance to my room until I returned since I had dogs uncaged in there and we were provided a fan to help with the heat until we returned. While out trying to enjoy the town for the 1 day I am in Savannah I receive a call from the staff stating they sent maintenance to my room regardless of being asked explicitly not to and the maintenance startled the dogs causing them to start barking. Due to the barking caused by their staff a guest complained at which point I was contacted by the hotel again and instructed I needed to return immediately to tend to my dogs barking that their staff caused. I spent $200 on a dinner that didn’t even have enough time to get served to me so that went in the garbage. Upon returning to the hotel the front desk shoved a pet policy in my face asking me to sign it since they forgot to mention it at check in and the policy specifically states if your dogs bark they have the right to call you back to the hotel. This is something that should’ve been addressed at check in not hours later when a problem already happened because of your staff members entering my room without permission! On top of ruining my only night out the room peaked at around 75 degrees last night. One of the photos attached shows the room at 74 degrees with the AC on 60 and this photo was taken at almost 10PM, it wasn’t even that hot out there is no reason the AC shouldn’t be able to cool down such a small room. Maintenance was called back after I returned from my ruined dinner and after claiming they fixed the issue and left there was a bunch of black residue that magically appeared in the tub which appeared to be black mold. I am a platinum member with Expedia so I called them to complain at which point they called the hotel. The front desk on duty told them my AC was fixed and there are no issues with my room and the only issue was my dogs because according to the night shift I never made the hotel aware I had dogs at all. But I’ll refer you to the beginning of my message where I clearly told them prior to check in. The elevators are out of inspection and need to be reinspected. The rooms are extremely small, dated and not well kept. The TVs are old with no internet capabilities and look like they’re from the early 2000s. There’s also a lack of electrical outlets around the beds/sleeping area to accommodate charging devices. I can continue to go on if needed and more than happy to have management contact me to discuss a refund I am more than rightfully owed. For a 4 star hotel this is the worst stay I’ve ever experienced and I’ve been a platinum member for almost 4 years and listed in Expedias top 1% of spenders. This is not how a hotel should operate or treat its guests. And lying to Expedia about their guests experience tops the cake only after you consider when I complained to the front desk about all of this they continued to make fun of me and laugh at me with other guests that were in the lobby.

Beautiful hotel! The staff was so kind and knowledgeable!

Very good customer service from front desk, concierge and maid. Lovely hotel in a very convenient location. Would definitely return to this hotel! Thank you!

The DeSoto is a beautiful property and was an ideal location for us. The pool was lovely and the staff was friendly. Would definitely recommend.

The people who work at the DeSoto made it an especially pleasant visit! Especially Charlie F. and Kelvin at the front desk. The female hotel manager was excellent too.

Great location, walking distance to everything, skip the bar, go for the coffee! Did not try the restaurant. Room was spacious and clean. Toilet was wonky but nothing terrible. I'm a repeat customer and would stay again.

Overall this is a very nice hotel in a great area. I wish the pool was heated. The shower was mostly good but would transiently go cold. Nice customer service.

Very accessible location. Very nice Accommodations. Wish there was a refrigerator in the room. Could not save any leftovers from meals. Very nice and attentive staff.

A very comfortable room and bed. I valued the central location in Old Town. The DeSoto is close to many walkable destinations. My communication with the hotel before checking was difficult because it was all automated and no one returned my messages. I wish the room had a small refrigerator, it did not. And I passed on housekeeping service all but one day. I don't know how the small reward/credit was to be given?

Wow! Great location, the staff are extremely friendly and helpful…..and patient too! We didn’t eat there but did visit the bar a few times, nice vibe and the bartenders were cool. All in all it was a great stay and highly recommend!