Crowne Plaza Resort Asheville by IHG

This is the best hotel in Asheville, if not all of North Carolina. I love the layout and how big the rooms are. You can tell that it was the most affluent resort back in the 80's. I love that they have not changed into the same cookie cutter hotel that all the other brands have become.

This property is a hidden gem amongst the intensity of the Asheville area. While the driveway to the hotel could use some better signage and landscaping, once we arrived, we were welcomed into a spacious, comfortable lobby (complete with huge fireplace area) by friendly helpful staff. Our room was comfortable and clean with a wonderful view. We enjoyed delicious large-portion fresh breakfast and coffee each morning (option of buffet or ordering from menu) in their restaurant with amazing spacious views, walking trails and focus on restful QUIET!! I look forward to reasons to stay here again! What a welcome change from compact cookie-cutter chains!

We had a wonderful weekend stay at the Crowne Plaza Resort. The beds were incredibly comfortable, the location was super convenient, and the staff, especially the sweet woman who checked us in, was outstanding. Our stay included a hot breakfast, and it did not disappoint. The hot breakfast was delicious and the perfect way to end our visit. The wait staff was exceptional. Our server went above and beyond to make sure I had vegan options, even having the chef prepare dishes just for me and double-checking that the buffet items I chose were vegan-friendly. I truly couldn’t have asked for more. We will definitely be back the next time we visit our daughter in Asheville. Highly recommend this hotel; and absolutely don’t skip the hot breakfast!

We were very happy and content. I wish we could have stayed longer. I can't think of anything we did not like about the hotel or restaurant.

The room was nice, very clean and comfortable with a good amount of space. the shower had excellent water pressure.

I can't think of anything to improve. There were no negatives for me.

Nothing

Bathrooms are very small. Toilet is about a foot high. As a senior they are terrible. My key kept d being erased. They need to update their locks. Carpet is very worn and needs updating. Breakfast is not provided and is a $22 buffet. As a diabetic I need a choice menu. I’m not paying $22 for a cup of coffee and English muffin. Everything is self serve. You have to go to the front desk for towels or trash pickup. We were there for a baseball tournament and needed a laundry. It is located a 1/2 mile and you have to drive to it on very narrow road. They have one washer and dryer. There were about 15 teams staying there. Not enough laundry facilities and very hard to get to. I would never stay there again.

That was great and the staff was excellent

After driving 10 hours got our key cards that didn't work. Then after going back to hotel check in leaving my partner with the luggage got another set of key cards went back to the 5th floor to our horror the room was occupied. Again back to check in upset got two sets of key cards and finally got a room that was acceptable. Had one more incident with the key cards. Room service was up to us, either by getting our own towels and TP in the hallway or at the front desk. Finally over the holiday weekend our Wing Elevator was out of service which resulted in moving out over two days. I'm 80 and expect much better.