Holiday Inn Spartanburg Northwest by IHG

Nice and clean

It was close to were my conference was at.

The floor of the shower was nt cleaned out. Hair was all in the bottom. The walls are like literally paper thin. We could hear every movement and sound the whole time also huge gap at the bottom of entry door. Sounds like people's running past the door all nite and can hear every conversation threw the door. Refrigerator was broken didn't work and that room was suppose to be a premium upgrade so we paid more to get less. Ice maker outside our room was filthy and broken. The area looked questionable nothing like the picture on the site. Front desk staff was nice at check in. We checked in between 4:00pm and 5:00 pm

It was clean, quiet, employees were friendly and helpful.

Not really the property itself, but when I booked the listing said there was a heated indoor pool- there was not. The listing also said “breakfast included” insinuating it was included in the price. It was not. This hotel does not have a breakfast buffet- it’s a sit down restaurant and you pay per meal. We did this one morning and the food was good, but the listing on booking.com is misleading, and one employee let me know that I wasn’t the first person to have this problem. However, booking.com didn’t respond to my first message, and then the 2nd message, they basically told me I’m wrong and I’m SOL 🥲🥲🥲

Breakfast

N/A

Comfortable beds, perfect location and wonderful breakfast

The bathroom floors need attention .