Quality Inn Pasadena - Houston East

N/a

Nice clean rooms

Staffs was helpful to resolve some problems.

Never clean my room and clean towels

Terrible front desk personnel, the pictures of this hotel are fake. it is dirty and smells

PLEASE READ! I booked an inside hotel room and stayed 2 nights. I let them know in advance I would be bringing my service animal and when I got there the man then told me he has to change my room to the outside part of the hotel due to my dog. He claims they are priced the same. I find that hard to believe because all the images I saw are from the main part of the hotel and looked nice. (the rooms outside smelt bad and had some mold in the shower). There is an employee there by the name Angel, and she is amazing! She allowed me to stay an hour later after original checkout and her customer service was excellent. I was disappointed and felt robbed because of the unexpected room change to the outside building but other than that it was okay. I didn’t see any random people outside and my girl felt safe.