Embassy Suites by Hilton Kansas City Plaza

The amenities were nice. The staff was wonderful.

Cleanliness was a huge issue. There was dust everywhere in our room, as if nothing had been wiped down prior to our stay. An oil change sticker was stuck to a photo in the room. Gross finger prints all over the window and some sort of body parts prints on the wooden head board. We discovered a dead cock roach in the bathroom, one crawling in the sink and 3 more in the bathroom alive throughout the night. The hotel said they couldn't refund any part of our stay because we used Booking.com to book our stay. Overall dissatisfied and won't stay there again.

Free breakfast was very welcome. The overall construction, especially the atrium, was very inspiring. The pool area was quite nice despite not being the cleanest.

The cleanliness and quality of the room/building was very old and past its time. We requested housekeeping multiple times over 3 days through calling over the hotel phone, texting on the staff line, and even in-person at the front desk and we never received the service. We had to flag down the housekeeping staff ourselves and request they replace our towels/shower gel. We never had the beds made.

Everything was wonderful the 2 gentlemen working the front desk to check us in were wonderful the room was spotless and comfortable. I even considered moving in.. even the breakfast was great

No complaints loved everything. Everything was clean and beautiful

location

The food was terrible at dinner and the breakfast. Understaffed in both, but food quality was not up to Embassy Suite Standards we are used to.

The location and building itself

No shuttle service, bar nor restaurant opens until 5 pm. Have to get an extra card from the front desk just to get into the pool area