Embassy Suites by Hilton Kansas City Plaza

The location was excellent, we were 10 minutes from Sea Life Aquarium and Legoland. The hotel was clean, the staff was friendly and we had everything we needed.

The restrooms were closed in the swimming pool, that was an inconvenience.

Check in Staff was pleasant. His name is Aron. The staff for the happy hour was accommodating.

The room and bathroom needed to be updated. Most items were on the in-room menu were not available. No one picked up when directed to the restaurant. We had to order outside of the hotel for dinner.

Hotel was nice for an old building. It was clean but could used some updates. Parking is $25/day and not covered or in a safe area. The bartender was rude when we walked in 15 min before they were open. All in all not a bad stay.

We were here for a baseball tournament and had a early game and the workers didn’t let us get any sort of food and he took the thing of toast away from me so I couldn’t eat anything. This is why this the worst place to go if you’re here for baseball don’t do it.

This hotel is in desperate need of updating. It hasnt been updated since it was built which was probably in the 90s. Great location tho.

It was great for what we needed.

The breakfast was good. Check-in was confusing. We were told we couldn’t come in without a key card but we needed to check-in before getting a key card. ??? The bathroom was the size and condition of a phone booth.

Breakfast was ok - lines were too long. Rooms were clean

Too many younger people loitering outside hotel in large groups. Rooms were outdated and not worth the price.

We booked our stay at Embassy Suites in Kansas City (220 w 43rd at Missouri) based on the photos and the reputation of the brand, but our experience was deeply disappointing. The pictures online are completely misleading. First, the pool was rundown—definitely not what’s advertised. Our room was in poor condition: wallpaper peeling off the walls, stain carpets, and the bathtub was rusted from a constant water drip that looked like it had been ignored for a long time. As parents, we chose this place in part because of the pool and breakfast amenities, but they ran out of milk and juice at 7:15AM, which meant no cereal for the kids. There were no pancakes or waffles either. We ended up leaving the hotel to find breakfast elsewhere, which was frustrating and inconvenient. My in-laws were traveling with us and their room had even more problems. Their sink and tub weren’t draining. They had to be moved to another room, and the staff literally said, “Hopefully this room works for you?”—not the kind of confidence you want when you’re paying for a comfortable stay. While I feel bad for the staff, who did their best to keep things clean, it’s clear they’re limited by the condition of the hotel. It’s unfortunate when a well-known brand like Embassy Suites allows its properties to deteriorate like this. We feel misled, disappointed, and a bit naive for trusting the brand without digging deeper. Save your money and find somewhere that actually delivers on its promises.