Embassy Suites by Hilton Arcadia-Pasadena Area

The breakfasts were good.

The elevators were not working properly and too noisy during the night.

The breakfast was excellent, offering a wide variety of options, including a high-quality omelette station. The hotel’s location was particularly well suited for families, situated in a safe, family-friendly area with numerous nearby dining options. This made travelling with young children both convenient and comfortable. It also served as an excellent base for exploring the region, we visited Universal Studios, key Hollywood attractions, Santa Monica and the beaches through to Malibu, and even completed a day trip to the San Diego Zoo. During quieter moments, we enjoyed visiting the peacocks in Arcadia. While traffic in and out of the area can be quite busy, the added travel time of approximately 20 minutes each way was well worth it for the peace of mind and safety the location provided when travelling with children

There were a number of frustrating issues during our stay. Two elevators were out of order the entire time, which caused delays and inconvenience. The pool and gym were both unavailable, which was particularly disappointing as we were travelling with children and had planned to use these facilities, especially after long days out. I also had to pay for an external gym nearby, which was an unexpected extra cost. Parking was advertised as free at the time of booking, however we were charged USD $16 per day on arrival. The self-service laundry was also inconvenient, requiring guests to download an app and create an account before use.

The Embassy Suites in Arcadia is an older hotel with friendly staff, but its elevators are a major drawback. I stayed here for a two-night stay because my parents are elderly and thought it would be convenient. Unfortunately, the elevators were not functional. At one point, only one elevator worked, and all the guests knew about the issue. Despite a sign stating, “Our elevators prefer 6 or less people,” guests were aggressively trying to get in, even when the hotel was at full capacity. When we were trying to catch our flight, everyone was packed in the elevators, and I tried to ask a group of people if they could allow my parents to get in. They refused, saying they were all filled up. I insisted and pushed my parents in, which got very aggressive and uncomfortable. If you’re staying here, pack your patience and get a room on the ground floor to avoid dealing with the elevator issue. Another downside was the beds. They were a bit too soft, and even the hide-a-bed was worn out and didn’t provide any firmness. This caused back pain the next day. On the positive side, the breakfast buffet was decent, and the coffee was better than I expected. The staff in the kitchen were also kind and accommodating.

Beautiful pet friendly property. Excellent breakfast.

Several elevators out of operation and the one that was working was very slow

Muy buena hubicacion y que uno puede llevar dos carros de parking y que tiene muy buenos canales de televisión YouTube y Netflix

Nada todo me gustó

It was in a good location

The pool and gym were closed the whole time we were there

Location, Facilities, food & drink

Maintenance issues