Residence Inn by Marriott Boise Downtown/University

Can not say enough good things about the Residence Inn. The rooms are very comfortable and clean. The location is excellent and loved the fact that you can park near your room. The staff is amazing. My husband did not realize that he left his hearing aids in the room. They found them and contacted us and mailed them out to us immediately. This is extraordinary service. This is now our go to hotel in Boise.

We had 3 rooms that were not very clean. One room had dirty sheets in the fold out couch bed. The hotel looks nice, but the rooms just are not clean. Front desk, kind of surly and angry every time we talked to them. When we checked in they were gone, and when the young lady came down the stairs, she seemed angry that she had to check us in. Zero for customer service! Sister from California asked for directions to a water fountain, to fill up her water bottle and the somewhat nasty desk agent acted like she didn’t have time to answer and like we were interrupting her day or somehow making her day bad. We are coming back but not staying here.

Great room with nice kitchen. Breakfast better than most

Excellent Tesla charging on property. Breakfast quality very good.

Very friendly staff, comfortable accommodations. They were very accommodating regarding our having a group meal in the lobby as well. Provided lots of great recommendations for us.

It was very nice.

Absolutely beautiful property. The staff was excellent—friendly efficient and accommodating. Rooms are very clean, updated and quiet. Location is adjacent to the BSU campus. There is a lot of traffic around that area, but roads and travel was very easy. We had the opportunity to see Tim McGraw (he was live at the BSU ExtraMile venue)—we walked to and from the concert. Really great time and we will be back to stay at the Residence Inn.

The loft with a full bathroom. The fireplace.