Residence Inn Cincinnati Airport

We went to Cincinnati to see friends and to tour the Ark Experience. My wife fell and broke her hip which required total hip replacement. Our reservation was terminating on Wednesday, but she needed to be under medical care till Friday. The hotel gladly extended our reservation until Friday and granted us late check out at 2:00. They went above and beyond. It was very comfortable place to stay.

Staff was very friendly.

I got dubble charged for my stay.i want a refund

Staff was amazing. They were friendly and welcoming. They allowed me to check in early, which was amazing since I had an early flight that didn't go well.

The condition and upkeep of the room was unbelievable. The room darkening/privacy panels, and well as the sheers/curtains had huge rips. The pullout sofa had visible stains and the two vinyl chairs accompanying the table were torn. The bathroom door handle was broken and wouldn’t latch, much less lock. The shower liner was too short allowing water to spill into the floor following our showers. There were no luggage racks and the room was in need of a thorough cleaning. Although no fault of the hotel, around 10PM, the occupants across the hall were cooking and obviously burned something. The odor emitted was unbearable as it filled the hallway and our room. One star is for our request to move to another room, and for the variety of food selection at breakfast . This is hotel is definitely NOT Marriott property quality. I wouldn’t recommend.

Nicole at the front desk was very good.

We've been using this hotel every year to send our students to the Creation Science camp and to Noah's Ark. The hotel's customer service quality is always above our expectation. Their communication is proactive and excellent. They always make sure that we are aware of what's happening around. The staffs are always very helpful and kind. Especially Jordan at the front desk is an amazing lady; so professional, kind, friendly, and provides excellent customer support! She goes an extra mile to help us when it was not her fault. She always makes sure the hotel meets our needs.

Stayed 2 nights and very much enjoyed the extra space in the room and the amenities. Little kitchen offered savings opportunities. The breakfast offered in the lobby was excellent! I'd stay there again.

Spur of the moment trip to Cincinatti - We were greeted with a smile as soon as we entered. The atmosphere was warm and inviting. Our room was clean and comfortable. Being a family of 5 adults, we loved the 2 bedroom suite, room to be together and have private spaces too. Having the kitchen area was such an added bonus. We enjoyed the sparkling pool. Next time, we will plan ahead and set aside time to grill out and lounge around the fire pit.

The room was really quite dirty. There wasn’t any bedding for the pullout sofa- we had to go to the office and they had to “hunt” some down. The hallways and our room wreaked of marijuana. I probably used 1/2 a bottle of body spray to try and mask the smell