Baymont by Wyndham Hot Springs

Staff friendly and professional service loved pool was excellent heated pool and cold hot tub but either way it was a good stay

A

Stains

The staff was friendly enough, and the bed was comfortable, and the room was mostly clean. But there was no shower curtain on the shower, which meant I sort of flooded the bathroom when I took a shower. Then when I grabbed the towel off the towel rack, the rack fell right off of the wall.

The common area was filthy, the common area carpeting had chemical stains all over, the common area toilet was filthy, there was food left on the floor in the room, the bathroom knob was falling off, we had to defrost the freezer in the room in order to use it, though a hot tub was advertised it was not functioning, the check in clerk was preoccupied with her phone, we made reservations for four people and there were only two towels. We had four night’s reservation but checked out after one night and the clerk would only give credit for two. I told him I would challenge that but he said it was their policy. He tried to contact the manager and it only went to voicemail. He told me the manger would contact me between 10-11 that morning. Never heard from him.

It was horrible, the first room had mold in the bathroom and a fridge that was left open and froze over. Requested a room change and the next room had open light sockets. The inside security latches were broken IN BOTH ROOMS!. The "pool" looked like it had mold in it and there was a collection of sand at the bottom. The Baymont in Hot Springs South Dakota is absolutely filthy. I also warned a guest checking in to make sure they check their room cause mold likes to spread. I requeated a refund and was told no by the lady at the front named Maya. We did not stay the night that i had booked. Saturday the 20th. We left. Id still like my refund. I got the managers email and emailed them. This is totally ridiculous!. Absolutely a bad experience.

Coffee maker and microwave in room, were not plugged in to any power source. We move the coffee maker to the bathroom to plug in, but the coffee maker itself was broken and did not work. The hot tub was only half full if water and was cold. We were not told by front desk it wasn’t working, nor was there any sign on the point door to notify guests of this.

Towels were about a thick as a paper towel. Bathroom needs a lot of work. Unpleasant staff.

This hotel is in bad shape there IS NO exercise room the jacuzzi was broke the door latch to one of our rooms was broke off there was trash in the plant pots rather then plants spilled milk was put out for breakfast the hair dryer outlet was damaged the heat light was damaged the tub was brown

The jacuzzi was broke the weight room was full of junk furniture the swimming area was dirty with hair clumps in the drains and rusted furniturethe bathroom door was broke the room door didn't have a hook lock and they put spoiled milk out for breakfast