Clarion Inn & Suites University Center

This place in which I had a reservation, was closed!! The whole place was grown up!! I wasn’t happy at all

Place was closed when I arrived and has been shut down. Trying to get my money back.

They are out of business. Why didn’t you tell me?

Expedia should be ashamed of themselves! The hotel is closed!!!! How do you not keep up with this 💩? We arrived at what was supposed to be our check in time, only to find out the hotel is permanently closed. Why are you booking rooms at a hotel that is closed? You and the hotel must have 💩 for brains for letting this happen!

Hotels.com sent me a hotel that was shut down and I had to find another room at the last minute. They act like they don't won't to refund my money but DO NOT SCHEDULE to stay at this hotel. It was shut down due to drug and poor conditions

I cannot accurately rate this property because it was closed for business. And unfortunately, Expedia was not aware. It was VERY disheartening to pull up to the hotel, see that it is closed, & then have to scramble to find another place to stay. Then, I could not even find a phone number to call Expedia. I had to Google an actual number. Even then, I was taken to having to download the Expedia app which still did not have an actual number. Only the virtual assistant. The only actual number that could be found was under, “PissedConsumer” when googled. The only communication that could be had via the “itinerary” was a virtual assistant that was not programmed to understand when a property is actually closed for business. Once finally getting through to an actual person, she was extremely helpful, & I was able to get my money back; however was not able to get my money back for purchasing the “travel guard” which is for the hotel booking protection. Apparently, that is only for the first 15 days after purchase which makes zero sense. I am still very grateful I was able to get my money back.

Pulled up to the hotel, which we already paid for, and it was closed. No cars, lights on in the lobby, no one there, and closed signs on all the doors. Called hotels.com and they had no idea. Still waiting for a refund. And the hotel is still listed a available on here so how are they still letting people book at a hotel that has closed up?

The hotel was vacant upon arrival and there were 2 taped pieces of paper on the door saying closed. When you drive 3+ hours to arrive at a closed hotel, it is very infuriating!

The hotel was closed and we were not notified. Showed up and had to find another place to stay

Booked through expedia. at front desk was told they could not honor my reservation. Worst experience ever with expedia. left the property and was on the phone for over an hour just to be told that expedia was having trouble contacting the hotel. Whe they heck would they not contact me before I travelled to this destination?