Andaz Maui at Wailea Resort - a concept by Hyatt

Really disappointed with my experience. The hotel has not been kept up and there’s a lot of paint chipping in the stairwells. The rooms are TINY and the layout is just funky overall. The staff wasn’t always the nicest but all of the bellmen were absolutely incredible. Food took forever by the pool but it was delicious and always worth the wait. This hotel has SO many stairs and elevators are not easily accessible. We had a baby in a stroller and it was a nightmare either pushing them up long ramps or carrying them up the stairs. Stay at the Marriott or spend a little more money and stay at the four seasons.

This place has gone downhill in the last few years. They need to decide if they offer pool service or not, if they have a valet or not. Both have degraded significantly. Generally the pool staff is young and untrained and largely absent. Just try to get a drink when you want one. And once you do, try to find the staff to sign your check. Expect to wait 30 minutes for both. Also, if you like being under an umbrella, good luck because if the wind blows (which it does rather constantly) they put all the umbrellas down and they blame the wind - instead of fixing their umbrellas. Regarding the valet, if you call for your car, it'll often be there as expected 10 minutes later, but there may not be anyone at the valet station for another 5 - 10 minutes to give you your keys, and then expect that you might be ignored standing next to your car. You can often tell the quality of a hotel by watching people at the front door. The people at the valet waiting for their cars or waiting for help with their bags when they arrive do not look happy.

We were there two weeks ago, for 10 days, the hotel/resort is very, very nice, extremely clean, the rooms are spotless and modern,beautiful showers, really nice bed, close to lots of restaurants and shopping, they have a nice shuttle car that takes you to all of these areas. Really nice workout center. And something that I really appreciated personally, towards the end of our stay, Hawaii unfortunately had that terrible storm, 20 inches of rain over the weekend, all the flights got canceled. It was pretty wild weather. All the staff showed up every day, a smile on their face, asking what they could do for you .We had to extend our room for a couple of days due to canceled flights, the answer was always the same, “no problem we will take of you“, they gave us our same room, with a super, super low rate, they seem like they really look out for their guests.They have a great staff, they have a great general manager, thanks for a great stay, I highly recommend this hotel/resort Tim Carrabine Hudson, Ohio.

We stayed at the Andaz Maui for five nights and we found the hotel absolutely beautiful. The common areas of the hotel, including the lobby as well as the restaurants were stunning with beautiful vistas of the ocean and the three tiered pool which was really lovely. The rooms were very minimalistic and small and to me a bit disappointing, however, the bathroom was done beautifully and the rain showerhead in the large shower was excellent. Nothing makes me more crazy than not being able to wet my hair in a reasonable period of time under a shower, lol. We ate at two of the restaurants, Ka’ana kitchen and Morimoto both which were very enjoyable but Morimoto was excellent. There is a beautiful spa here, but we did not utilize it. There was also an outdoor poolside lounge which we were not able to enjoy due to the Kona low storm that impacted Maui with torrential rain. Pool chairs can be hard to find if you don’t get there early, but on the nicer days we had we were able to enjoy the pool a bit later in the day. Overall the Andaz is a beautiful hotel, I just wish the room vibe matched the rest of the hotel. Service was great, views were spectacular and I would definitely recommend this for a couples vacation.

This hotel was incredible. Lovely staff, incredible breakfast every day, and the pool/beach were in great shape. We loved our stay.

World class resort experience at the best location in Maui. Everything from rooms, food, experiences are all top notch . Andaz Maui will be a yearly visit for us. Beautiful hotel design, the best beach. Best of all was the excellent service experience from EVERYONE!

Ocean view room was more in line with partial ocean view. You could constantly hear other guests in our room, including being woken up before sunrise every day. I did not receive hyatt points for any spending on property.

We stayed for five nights in February 2026. Overall, a lovely experience, with a couple of opportunities. The room (we were in a partial view suite) was lovely. The 'partial' view was still exceptional! The room was completely clean. Housekeeping was twice daily (hugely appreciated) and did a wonderful job. The room was in great condition. The water pressure in the shower was wonderful. Our accommodations, which were near the "tranquil pool," were very quiet. The hotel is in an absolutely gorgeous location in Wailea. The hotel is connected to multiple other nearby resorts on a stunning oceanfront trail that was lovely for a morning or evening walk or run. Along this trail are several public beaches, all of which are pretty. The beach immediately in front of the hotel is gorgeous (and comes with chairs and umbrellas), and it connects to other beaches that also made for a perfect long walk/run. The hotel's public areas are also fantastic. The pool complex (a series of cascading pools) was lovely. In addition to the main pool complex, there is a small "tranquil pool" for adults only that was a great, quiet setting for relaxing and reading. The lobby is pretty (with a particularly stunning entrance) and there are lots of little books for reading. There are multiple places to eat and drink at the hotel. As expected, these were expensive. However, the establishments had appealing menus, and the food and drinks were tasty. Service was good to excellent. Most staff members were very friendly and working hard. I think the hotel has an opportunity to make the poolside service slightly more attentive/frequent, though this was a small issue. Service at the main bar overlooking the pools was consistently excellent. There is an opportunity for more consistency in policy. For example, hotel documents indicated Hyatt Globalists received a 15 percent discount on non-alcoholic food and beverage spend. This was inconsistently applied by staff (for example, one bartender made a big deal of applying it to a mocktail; another didn't apply it). We had the van take us to a couple of nearby resorts for dinner. This is a complimentary service, which is nice. However, on one of the nights we used the van, we forgot to bring cash to tip the driver. When the same driver picked us up after dinner, he was incredibly rude, obviously upset about not being tipped. We took care of him after accessing cash at the Andaz's ATM, but I thought his rudeness was unprofessional. And if the hotel expects guests to tip, in the modern age where guests do not often carry cash, a non-cash tip option would be convenient. I would say the hotel has two major opportunities. The first is the valet. That was the only place where service professionalism was not consistent. In addition, the process was unclear/inconsistent. As instructed, we always called in advance for our car. Over half the time, the request had not been conveyed to valet staff. On one evening, we waited nearly 40 minutes for our car to be retrieved, causing us to miss a dinner reservation offsite. The second is breakfast. The breakfast buffet itself is exceptional -- wide variety, lovely presentation, nice mix of indulgent and healthy. However, reservations for breakfast are not taken, and lines were long (often 20 minutes plus). It seems a reservation or even texting system would be better--or an expansion of the available space for breakfast. At over $100 for two, the wait time was annoying and not aligned with the otherwise peaceful atmosphere of the resort. The hotel was in a good spot for exploring Maui. Wailea has a couple of (walkable) shopping centers with good food/coffee options. We also explored much of the island and found the Andaz a good spot. So that's the full review. Opportunities aside, it was overall a lovely property and a great few days in Hawaii. I would not hesitate to recommend staying here.

Sadly, our last time at this hotel. We've been probably 5 or 6 times in total now. But over the years, the price has gone UP UP UP and the service has gone down. The rooms are looking shabby. The beds are uncomfortable. The pillows felt like little rocks. No one greeted us at valet when we drove in. Check in was fine however it took over an hour for our bags to arrive at our room. There were never any pool chairs available as everyone put towels down at 8am and then left them there all day. The towels we did get had holes in them. We once asked for a pick up after going to dinner at the Four Seasons restaurant as resort pick ups were encouraged. We were told it would be 40 minutes for a pick up. Apparently the valet staff had a party the night before and were hung over. Thankfully the Four Seasons drove us and another Andaz couple home in their courtesy van. Line ups at breakfast were long and the quality of food was poor. Basically I'd rate this a 4 star hotel at best -maybe 3. Not worth the price. If I'm paying well over $1k per night to stay somewhere, I'd actually rather pay a slightly higher amount and stay somewhere worth it like the Four Seasons -where I actually did stay in Oahu and Lanai on the same trip.....and while they were more expensive; they were also worth it. Not a motel pretending to be a 5-star hotel.