Hotel Cleveland Autograph Collection

Location was good.

We checked in at a very busy time and some of the staff you could tell were very uncomfortable and overworked. They were not very friendly.

The uniqueness and history

Nothing

Great location walking distance to the stadium and great staff

Nothing

Tyler at front desk helped us get settled-later in the day after we waited for a phone call that never came that was supposed to telll us our room was ready.

We waited to well after four pm for a room

Ashley the manager and Adam at the front desk were top tier!

Food wasnt good

Do NOT stay here. Service is the worst. I missed 1 night of my stay (flight cancellation for a conference) and was told by 1 staff person that this charge was my responsibility (understandable) - and then was told by ANOTHER staff person that this charge was removed as a courtesy - and then I was charged for it anyway. When I called to inquire the actual policy, I spoke to an ASSISTANT MANAGER who told me he understood there was miscommunication and would speak to his supervisor. A week later that ASSISTANT MANAGER informed me that his supervisor had approved the refund and it needed to be sent to accounting. A week later I called and spoke to that man's supervisor and she stated the she NEVER approved anything like that and that I am responsible for the no show. I understand that because that's a general hotel policy, but what I can't understand is why your staff is unclear of their own hotel policies. I asked if she's saying that the assistant manager lied to me. She couldn't answer but re stated that she hadn't approved anything. I reiterated that at this point the front desk staff had misinformed me about this AND that an associate manager had lied to me about this and that they clearly cannot get their staff on the same page and I will not recommend them to anyone. It's one thing to be responsible for a no show - standard policy. What's NOT standard is your staff not being on the same page with policy and a manager lying to you. NOOOOPE.