Serain Residences On Surfers

The view was good from living room.

The rooms are located in rapsody hotel but hotel staff is not offering any service for you. You need to pick up the room key from a lockbox down the street and also need to bring it back there! Very unconvinient. The room is not clean, sand everywhere. The electricity in that room makes so much noise that it was impossible for me to sleep. Then opening the door instead didnt help due to all the construction noises. Bedroom doesnt have the view. Only from the living room to see. Im a general manager myself, and this was not a good experience at all. Just gave me headache.

View was good, balcony was good, pool and spa were good and the size of the room was good

Not enough towels, not enough toilet paper and cleaning products for a 7 day stay. 1 of the nights there were no carparks available, had to park down the road. Bed needed a mattress topper or to be replaced. The early morning wake up from the construction site across the street at 5am. Microwave didn't work correctly.

The property was beautiful. With the view being even better and worth the money. Convenient location.

Not all but one Front office admin staff were rude in their communication. Aside from that the rest were super helpful and pleasant to talk to.

Every thing was very good perfect scenery beach lakes very good as we expected

Need to change sofa little bit uncomfortable