Swan, Thatcham by Marston's Inns

No remote control for tv in room 1

I have been staying at the Hotel during the week for a while and am pleased with it. It has more character than the larger chain hotels, free parking and the rooms are cleaned daily which is a rarity these days. Good service from everybody including Poppie, Elliott and chef Fred. Poppie always draws a shamrock on the head of my pint of Guinness. The food is good with a different food and pint offer Monday to Thursday.

We booked for lunch having not been here before. On arrival we found it difficult to find the entrance to the car park, it was a very wet day and difficult to read the parking instructions. We entered the pub and were very disappointed with the overall appearance it was dingy and grubby but most of all it was very, very cold. We and other guests enquired about the parking and were told if we gave our reg no we wouldn't have to pay parking fees. Who pays parking fees in a pub!! Asked where is disabled parking and was told there was one space out there somewhere. Greeted by two employees who really didn't seem very interested, unprofessional and untidy. Found our table ourselves but couldn't set a tab up for drinks. Sat there for a while but it was so cold, there was no heating its January cold and very wet, when someone said something to the bar staff was told the would ask the manager if he could switch the heating on but this didn't happen. In the end we left without eating, will not be going back. Why does the hospitality industry complain about how they are struggling and treat customers in such an appalling way.

Quick check in with very friendly and helpful staff. Proximity to the station is very useful.

The room was poorly sound insulated (mainly through the door). There is a train level-crossing nearby which sounds an alarm for a few minutes every time a train goes through, noise from the room above could easily be heard at night through the ceiling.

Pre booked breakfast and paid for on line . Swan not open , no breakfast both days . Only house keeping lady on site ☹️

The rooms are separate buildings, theres coffee and tea provided in the room, the room feels cozy overall, theres a TV (not too fancy but still), and the room and bathroom look nice.

The bathtub kept draining rapidly after being filled and plugged