Treasure Island Hotel

Poor management Stupid systems the customer has to comply Overstaffed entrance Creepy manager Poor service No attention to customer experience or needs. The customer is there in boot camp to fill out all the steps demanded never mind help to get up huge ramp at entrance with no drive up no stalls and no bellman. Ramp is a death trap slick and wet with no cover. Room had no locks yes busted door Four people sent to verify Yup it doesn’t work But “there is cctv so it’s ok “ Um no Finally switched room Downgraded to room that was not cleaned - shavers in the shower etc smaller room with missing tv box so no tv and no this door also did not have a working card but rather given a master key which solves everything magically. Bellman threw a tantrum when I didn’t have pesos to tip him btw ihadone little carry on and didn’t request him - he didn’t demo the ac or wifi or the lock which was busted but did have a visible mini tantrum when I told h8m I don’t have change. I would have tipped him on the way out but his unprofessional reaction made me glad there was no tip. I’m not sure why there broken doors mean I get downgraded to a smaller used room with no tv but I’m telling you this place doesn’t care about service. The manager should have been on top of these maintenance matters and making it right but instead he lurks up front and sends rookies who clearly have not been trained to handle issues There were more issues…

Location right in town. Staff was excellent from the beginning. Queen room was very nice. Several swimming pools with slide. Free breakfast and restaurant. Salt and Pepper Spareribs were delicious. Alcohol drink and beer available to. We had a wonderful time.

My kids enjoyed the gigantic slide and mostly explored the pirate themed cave. Their hotel is very Disney coded!! They also have a pool for adults like me. I definitely loved their infinity pool which has water body massage beds in it. I had the pool all by myself since it’s only exclusive for checked-in guests.  So far, I have loved our stay here. Will definitely recommend it here.

I took the early flight from Manila to Masbate. I didn’t book any hotel since I wanted to explore the city first. As I arrived at the airport, I saw this huge tarpaulin advertisement of a hotel which is Treasure Island Hotel offering many amenities and is 3 MINUTES away from the airport which caught my attention. Fast forward, I've checked in and I was shocked that they also offer a free shuttle from the airport to the hotel. NOW, I’ve learned my lesson TO BOOK IN ADVANCE haha. I had a wonderful stay here in Treasure Island Hotel. I would definitely recommend it to my friends and coworkers.

I didn't even have a chance to try the water park. But the restaurant was second to none.

Wanting to change extra for checking in a little early

The place is soooo clean and the staff are realy helpful specially Ms. Joy.

Breakfast

The consistency of service at this hotel is unmatched, and that’s what keeps me coming back. They ensure that every detail is taken care of without fail. Whether it’s the housekeeping, smooth check-in process, or thoughtful amenities, they’ve earned my trust time and again. It’s refreshing to stay somewhere that you know will deliver exactly what you expect every time. This hotel is a shining example of excellence in hospitality!

Why do you think I can say that? That's because I always come to Masbate for business trips almost twice to thrice a month. I tried other hotels in the city and outside the city. Whenever I’m in a hotel, I look for the convenience and service that it offers. I look for hotels that don’t offer common things. Gladly, this hotel is the place I was looking for. Thanks to the frontdesk associates and housekeepers who always render their time and effort for my needs even though my stay was one of the peak times since they have an event to cater.

location was excellent. Breakfast was terrible. American was a choice of cold hot dogs, corm meat hash or honey ham. Eggs were cold and my philippinas wife said the garlic rice was cold and eggs cooked in a ton of fat. Had better breakfast at McDonalds.

Check in and out were nightmares. My daughter had booked through booking .com and booked for two adults and three children all under 8. When we went to check in they had only one child in the booking. Charged us another USD 70 for the other child even though we could prove the booking. Transport from the hotel to the airport did not arrive. After finally getting 3 trikes we arrived just before they closed the check in .